Physical Therapy Medical Secretary

Job Description

Job Description

Medical Secretary - Physical/Occupational Therapy

Gateway Regional Medical Center
Department: Physical/Occupational Therapy
Schedule: Days
Status: Full-Time
Pay Range: $16.20 - $24.30 per hour

About the Position

Gateway Regional Medical Center is looking for a friendly, organized, and patient-focused Medical Secretary to join our Physical/Occupational Therapy team.

The Medical Secretary plays an important role in creating a positive experience for our patients from the moment they walk through the door. This position serves as a welcoming first point of contact while providing essential administrative and scheduling support to the therapy team.

If you enjoy working with people, staying organized in a busy healthcare environment, and being part of a team that makes a difference in the patient experience, we would love to have you join us!

What You'll Do

• Welcome patients and provide a friendly, professional first impression.
• Answer incoming telephone calls and direct calls appropriately.
• Register and check in patients for scheduled appointments.
• Schedule and coordinate patient appointments.
• Communicate with patients regarding appointments and scheduling needs.
• Communicate with physicians and healthcare providers to obtain required orders.
• Assist with obtaining and coordinating necessary authorizations.
• Reconcile charges and ensure information is entered accurately.
• Enter and maintain quality improvement (QI) data.
• Maintain accurate patient and departmental records.
• Work closely with Physical and Occupational Therapy staff to support efficient daily operations.
• Provide excellent customer service to patients, families, physicians, and coworkers.
• Perform other clerical and administrative duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• Previous medical office, healthcare, scheduling, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Ability to maintain accuracy while managing multiple tasks.
• Professional and welcoming demeanor.
• Ability to work effectively with patients, physicians, therapists, and other healthcare professionals.
• Basic computer skills and the ability to learn healthcare-related systems.
• Commitment to maintaining patient confidentiality and following applicable healthcare policies and procedures.

What We Offer

• Competitive pay: $16.20 - $24.30 per hour
• Medical, dental, and vision insurance options View Guide
• 401(k) retirement plan with employer match
• Paid vacation time
• Paid sick/mental health time
• Illinois Paid Leave
• Floating holiday
• Comprehensive employee benefits
• Opportunities to grow and develop within the organization
• A supportive team environment
• The opportunity to make a meaningful difference in the lives of patients and families in our community

Why Join Gateway Regional Medical Center?

At Gateway Regional Medical Center, every team member contributes to the care and experience of the patients we serve. We value teamwork, compassion, professionalism, and a commitment to our community.

Join a team where your work matters and where you can make a meaningful difference in the lives of our patients every day.

Apply today and become part of the Gateway Regional Medical Center team!