Remote Call Center Representative (Minnesota Only)

Job Description

Job Description

Customer Service Representative (Healthcare)

Location: Remote (Minnesota Residents Only)

Job Type: Contract-to-Hire

Duration: 3 Months Contract to Hire

Pay Rate: $25.00/hour

We are seeking Customer Service Representatives to support members of a healthcare insurance organization during a period of significant service area changes. In this role, you will serve as the primary point of contact for members calling with questions about healthcare coverage, plan availability, and enrollment impacts resulting from changes in regional service offerings.

This is an excellent opportunity for individuals with strong customer service skills who enjoy helping people navigate important healthcare decisions.

• Receive escalated calls from current members who no longer have coverage provided in their demographic area.
• Support members impacted by upcoming service area reductions and plan availability changes.
• Handle high volumes of inbound calls from current members whose health plans will no longer be offered in their geographic area.
• Explain plan changes, coverage impacts, and available options in a clear and empathetic manner.
• Assist members with understanding next steps and navigating enrollment or plan transition processes.
• Deliver excellent customer service while addressing member concerns and questions related to service area changes.
• Initially focus almost exclusively on service area reduction inquiries, with opportunities to receive training on additional skills and responsibilities over time.

• Previous call center or high-volume customer service experience required.
• Strong communication, problem-solving, and active listening skills.
• Comfortable navigating multiple computer systems while assisting customers.
• Ability to work independently in a remote environment.
• Must reside in Minnesota and be available to report to the local office if business needs require.

• Healthcare, health insurance, or benefits-related customer service experience.
• Experience handling sensitive customer concerns and escalations.

• Two-week paid training program.
• Training schedule: Monday through Friday, approximately 8:00 AM - 4:30 PM.
• Following training, several shift options will be available with end times of 4:00 PM, 4:30 PM, or 5:00 PM, depending on assigned schedule and lunch period.

• Remote work opportunity after initial equipment pickup.
• Equipment must be picked up on the first day at the Bloomington, MN office.
• Employees must maintain a reliable internet connection and be able to travel to the office if necessary.

If you have a passion for helping customers and enjoy providing exceptional service, we'd love to hear from you. Apply today!

#centralpriority26

This is a Contract to Hire position based out of St Paul, MN.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in St Paul,MN.

This position is anticipated to close on Aug 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.