Program Assistant

Job Title: Program Assistant II Location: San Diego, CA Work Arrangement: Hybrid – Onsite Monday through Thursday; remote Fridays Schedule: Standard 8-Hour Day, with Core Business Hours from 9:00 AM to 4:00 PM Duration: 12-Month Contract Max Pay Rate: $33-38/hr. Responsibilities: Support the day-to-day operations and administration of client's Demand Response programs, which incentivize customers to reduce energy usage during periods of high demand. Respond to program participant inquiries and provide administrative support to participating aggregators throughout the customer enrollment process. Assist with customer enrollments and help resolve enrollment-related questions. Identify, document, and report system issues by creating detailed incident tickets and submitting them to IT for resolution. Maintain and update program procedures, documentation, databases, and spreadsheets. Support general program reporting and ensure the accuracy and integrity of program records. Coordinate with internal teams and IT to facilitate timely resolution of system issues. Qualifications: 2–5 years of relevant experience. Bachelor's degree required or an equivalent combination of education and experience. Proficiency in Microsoft Word and Microsoft Excel. Strong communication, organizational, customer service, and administrative skills. Ability to maintain accurate records, manage inquiries, and support multiple program activities. #J-18808-Ljbffr