Document Resources Clerk

This position is responsible for multiple document processes, including but not limited to, inbound/outbound mail services, document imaging, document reproduction and distribution. This role maintains a high level of customer service in a team environment while meeting monthly quality/production goals as set by management.

Job Responsibility
• Performs all basic Imaging tasks; Document prepping, scanning, and indexing at a rate consistent with production quality and standards. (70%)
• Maintains equipment, performance worksheets, reports and job logs related to assigned tasks. (10%)
• Coordinates and completes copy requests timely and accurately according to customer specifications. (5%)
• Pick-up, sorts, and delivers, incoming and outgoing mail for the SSC, including offsite locations. (5%)
• Monitors inventory of office supplies (mailroom and service centers) and re-stock when needed. (5%)
• Performs various team duties as requested such as special projects, switchboard, and event assistance. (5%)

Job Qualifications
• Knowledge of Microsoft Office products and the operation of high-speed scanners, postage equipment and multifunction copiers.
• Excellent written and verbal communication skills. Responds to customers in a professional manner, anticipating their needs, and/or referring them to the proper source when necessary.
• Self-motivated and able to perform tasks accurately according to schedules and protocol with limited supervision. Demonstrates ability to work with a diverse group of cross-functional partners.
• Respects and insures confidentiality of information. Ability to consistently lift up to 50 lbs.

Education/Experience
High School Diploma or equivalent. Prefer 2 years of clerical experience. Valid Driver’s License.