Rental Coordinator

Rental Coordinator – Wallingford, CT

Join a century-strong industry leader in warehouse and material handling solutions. Abel Womack has been supporting customers with innovative material handling equipment since 1922. As demand for warehouse automation and electric material handling equipment continues to grow, we are seeking a highly organized, customer-focused Rental Coordinator to support our Wallingford, CT branch.

This role supports the full rental lifecycle for battery-operated forklifts, electric lift trucks, and related warehouse/industrial equipment, ensuring a smooth, professional experience for customers and internal teams. Working under general supervision, the Rental Coordinator uses independent judgment, strong communication skills, and exceptional follow-through to uphold the standards outlined in the Product Support Group Manual.

Key Responsibilities

Customer Support & Rental Operations

• Receive and manage incoming customer requests for battery-powered forklifts, electric lift trucks, and other warehouse material handling equipment.
• Gather equipment specifications, quote rental rates, secure purchase orders, and process rental returns.
• Serve as the first point of contact for rental-related inquiries, including invoicing questions, equipment issues, and general customer concerns.
• Coordinate all National Accounts rental activity for the branch.
• Make follow-up calls to ensure customer satisfaction.

Administrative & Financial Processes

• Administer credit approval processes, prepare quotes, and process all rental invoices with full traceability and accuracy.
• Ensure all documentation meets Rental and Transportation standards.
• Support post-sale processes for pre-owned equipment deliveries and invoicing.
• Attend monthly Accounts Receivable meetings and support collection efforts.
• Assist with quarterly equipment inventory reconciliation and rental marketing programs.

Logistics, Scheduling & Equipment Coordination

• Locate available electric forklifts and related rental equipment and coordinate with the Shop to ensure readiness for delivery.
• Schedule equipment delivery, pickup, and installation with Transportation, Service, and customers, ensuring complete follow-through.
• Identify appropriate transportation methods and coordinate equipment movement across departments.
• Administer contracts with local transportation vendors.
• Monitor daily transportation activity to ensure compliance with customer requirements.
• Maintain and reconcile shipping/receiving reports and resolve transportation-related issues.

Fleet, Systems & Data Management

• Serve as the branch's IRIUM ERP champion, understanding system setup and how changes impact rental processes.
• Continuously seek more efficient ways to conduct business transactions.
• Monitor daily dashboards to support communication and prevent end-of-month issues.
• Collaborate with internal teams to ensure timely repairs and maintenance on rental equipment, batteries, and chargers.
• Support active rental fleet management, including replacement planning.
• Perform data mining to identify customer trends and support future sales projections.
• Coordinate seasonal battery requirements and work closely with vendors to ensure availability.

Teamwork & Internal Collaboration

• Promote teamwork and unity across the Product Support Group.
• Provide administrative support to the Rental/Pre-Owned Equipment Department Manager as needed.
• Participate in special projects as assigned.

Qualifications

• Associate's degree preferred.
• Minimum 2 years of experience in a similar service, rental, or operations environment.
• Basic understanding of accounting and record-keeping.
• Strong computer skills, including spreadsheets, word processing, and databases.
• Experience with MS Access and rental fleet administration is highly desirable.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Excellent customer service, telephone, and communication skills (written and verbal).
• Exceptional follow-up and problem-solving abilities.

Physical Requirements

• Ability to sit at a workstation for extended periods and use a computer, phone, and 2-way pager.
• Ability to stand, walk, bend, stoop, and reach frequently.
• Ability to drive and climb stairs occasionally.
• Ability to travel overnight periodically as required.

Abel Womack, Inc. offers a competitive benefits package which includes Anthem Medical, Dental, 401(k) and Profit-Sharing plans, Vision benefits, Flexible Spending Accounts, life, and disability insurance, and more.

To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here:

At Abel Womack, we're not just building systems — we're building partnerships. If you're ready to make an impact in the future of material handling, we'd love to hear from you.

ABEL WOMACK, Inc. is an Equal Opportunity Employer

Veterans encouraged to apply