Customer Service Representative

Job Description

Job Description

Position: Customer Service Representative (401k)

Location: Dallas, TX (Fully Onsite)

Contract: 12/7/2026 – 12/6/2027 (Potential for Extension or Permanent Placement)

Pay Rate: $21.00/HR, Paid Weekly

Shift Availability: Multiple Shift Available Below

Training: Held Monday – Friday from 8:00 AM – 4:30 PM CST. Upon completion of training, employees will transition to the schedule selected at the time of the offer.

 

RBC 401K

Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

• Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

SHIFTS are listed in CST-

Monday–Friday

• 9:00 AM – 5:30 PM

• 9:30 AM – 6:00 PM

• 10:30 AM – 7:00 PM

• 11:00 AM – 7:30 PM

• 11:30 AM – 8:00 PM

Monday, Thursday, Friday, Saturday

- 8:30 AM – 7:00 PM

Monday, Tuesday, Friday, Saturday

- 9:00 AM – 7:30 PM

Monday, Tuesday, Wednesday, Saturday

- 9:30 AM – 8:00 PM

Monday, Tuesday, Wednesday, Sunday

- 9:30 AM – 8:00 PM

 

REQUIRED skills-

REQUIREMENT of 2 or more years of customer service experience and below skills.

ATTENDENCE IS A MUST IN THIS ROLE!
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating

 

CUSTOMER SERVICE SKILLS REQUIRED

 

Workplace Expectations:

• Cell Phones: The manager will review designated areas and approved times for personal phone calls.
• Dress Code: Professional business-casual attire is required for both the interview and the assignment.
• Attendance: Consistent daily attendance is required. Employees must follow the proper call-out procedures and notify the attendance line, direct supervisor, and staffing vendor of any absence.
• Punctuality: Employees are allotted up to 16 hours of time off during their first 90 days. Candidates are strongly encouraged not to schedule time off during training.
• Training Environment: Candidates must be comfortable participating in virtual training while onsite. Please do not bring personal comfort items, such as blankets, into the workplace.

 

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs.
• Use of computers and technology

 

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email our HR team View email address on us.fitly.work