Air Import Operations Specialist

Job Description

D.B. Group is a leading player in international logistics. Founded in Italy over 45 years ago, we have grown into a dynamic multinational organization with more than 50 offices worldwide. We provide integrated solutions in international shipping, logistics, and customs consulting , tailored to meet the unique needs of each client.

At D.B. Group, people are at the heart of our success. We invest in talent development, celebrate diversity, and foster an inclusive work environment. We are proud to hold gender equality certification, reflecting our commitment to equity, inclusion, and respect. We welcome applications from candidates of all genders, ages, sexual orientations, ethnic backgrounds, disabilities, and cultures.

Our DBGroupers stand out for their curiosity, dedication, and willingness to take on new challenges . If this sounds like you and you want to join an innovative and dynamic company, you could be the next talent to grow with us.

Key Responsibilities

By joining our team in Dayton (New Jersey) , you will have the opportunity to apply your skills in air import operations , supporting our global logistics activities and making a direct impact on the smooth execution and growth of our international shipments and clients.

As a Air Import Operations Specialist , you will:

• Manage the full lifecycle of air import shipments into the USA, ensuring a smooth and efficient process
• Coordinate with overseas agents, airlines, customs brokers, and trucking companies
• Review and follow client SOPs for document handling, notifications, and billing
• Monitor shipment status, ETAs, and proactively manage delays or exceptions
• Ensure all shipping documentation is accurate and compliant with customs requirements
• Liaise with US customs brokers to guarantee timely clearance and avoid penalties
• Provide regular updates to clients, including tracking details and shipment milestones
• Handle arrival notices, delivery coordination, and final mile execution
• Manage client portals and reporting (including weekly updates when required)
• Support billing activities, ensuring timely and accurate invoicing
• Maintain accurate records in internal systems (e.g., CargoWise)

Key Competencies:

• 2-3 years of experience in air import operations (freight forwarding preferred)
• Strong knowledge of air freight processes, documentation, and airline procedures
• Excellent organizational and time management skills, with the ability to meet tight deadlines
• High attention to detail and problem-solving mindset
• Strong communication skills and customer-focused approach
• Experience with CargoWise or similar systems is a plus
• Fluent in English (written and spoken)
• Flexibility to work occasional weekends when required

What We Offer

We foster a working environment that promotes learning, growth, and well-being, with benefits designed to support every DBGrouper in their professional journey:

• Flexible Work : We believe in work-life balance and offer flexible working arrangements depending on the role and operational context.
• Training & Development : We invest in our talents through targeted programs, supporting both technical and soft skills growth.
• Performance Rewards : We recognize effort and achievement through bonuses and incentive programs.
• Welfare & Well-being : We provide a welfare plan along with initiatives and partnerships designed to support personal and professional well-being.