ServiceNow Business Process Consultant

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As a ServiceNow Business Process Consultant, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the ServiceNow platform. You will drive a collaborative team leading and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Business Process Consultant is an experienced subject matter expert and focuses on design and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets. There is an expectation of at least 25% travel.

Roles & Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform.
• Lead complex programs of multiple resources.
• Lead in the architecture and design of complex solutions.
• Lead the creation of written deliverables.
• Lead client demos and working sessions.
• Lead client workshops as process expert.
• Escalation point for project team.
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches.
• Obtain and maintain certifications with associated qualifications.
• Identify and communicate opportunities.
• Provide thought leadership to Ahead and our customers.
• Communicates with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising.
• Generate differentiated marketing thought leadership for marketing.
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement.
• Contribute to projects/programs that may address future concepts, products, and technologies.

Qualifications

• Subject matter expert on the ServiceNow platform.
• Business process expertise on at least one suite and at least two process areas outside of that suite within the ServiceNow platform.
• Recognized expertise in own area within the organization.
• Strong functional knowledge on at least one ServiceNow suite.
• Able to discuss business requirements on integrations between ServiceNow and third party tools.
• Strong presentation skills.
• Strong project and situational awareness.
• Strong communication skills.
• Strong attention to detail.
• Self-starter.
• Able to travel of at least 25%.

Expectations

• Lead contributor to team and the organization as a whole.
• Bring thought leadership to our organization and our customers.
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards.
• Lead multiple resources when on a cross-practice project.
• Be early adopter of new certifications.
• Utilized by pre-sales for opportunity identification, scoping and positioning services and products including opportunities across. practices and engages pre-sales to begin new campaigns that cross practices.
• Primary contributor to complex workshops that span multiple practice areas inside of AHEAD.
• Provide advanced data or situational analysis that requires the evaluation of intangibles.
• Drive scoping, planning, and methodology for critical projects.
• Work on impactful and unique issues.

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at View email address on click.appcast.io. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.