Director, GTM Business Applications (San Juan)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Director, GTM Business Applications, UKG Inc., (Remote):

Will serve in the Enterprise Applications leadership team to contribute to strategic roadmap decisions in collaboration with senior leaders and identify innovative opportunities to transform UKG's business solutions for growth. Will oversee a team of product managers and analysts in the design, development, testing, and deployment of technology solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Specific duties will include:

• Coordinating activities and tasks of team members and overseeing the team's design of new and enhanced high-impact software solutions to ensure projects are on time, within budget, technically sound, deliver business value, and meet desired outcomes;
• Overseeing the quality of the team's requirements elicitation and user story documentation, ensuring that the desired business outcomes and measurable value (KPIs) are understood as well as driving decisions when there may be conflicting requirements;
• Managing the team's building, testing, and deployment of systems solutions that are scalable, meet UKG requirements, leverage out-of-box functionality wherever possible, and favor configuration over code;
• Developing training plans to enhance the team's technical and professional skills as well as fostering a positive and collaborative team environment;
• Providing recommendations and driving decisions that impact the strategic systems roadmap and priorities based on business outcomes;
• Participating in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability;
• Communicating complex concepts related to requirements, issues, and solution delivery to team and senior leaders; anticipating potential objections; influencing others to adopt a point of view; and collaborating regularly with technical leads within Digital and Business teams to ensure high standards of quality;
• Identifying and escalating production issues to ensure timely resolution and thorough root cause analysis, managing vendor relationships, and driving the implementation of measures to prevent future recurrences; and
• Staying current with emerging technologies, Agile/Scrum best practices through a DevOps Model, and industry trends, and advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI).

Requirements:

Position requires a Bachelor’s degree (or equivalent foreign degree) in Information Technology, Computer Science, Electrical or Electronics Engineering, or a closely related discipline, and 7 years of progressive experience as a Product Manager overseeing enterprise-scale software solutions and managing high-performing product development teams. Must also demonstrate 5 years of experience (which may overlap with the above) in the following key areas:

• Managing cross-functional teams in the development and execution of product strategies for enterprise-scale software, including through the full product lifecycle from concept to launch; driving adoption, scalability, and revenue growth.
• Utilizing modern Agile frameworks including Scrum and Kanban as well as Lean product principles to build high-performing teams.
• Managing the development of scalable, enterprise-grade artificial intelligence (AI) products that solve complex SaaS business problems, including hypothesis creation, research and development, product design, data collection, model development and training, and pilot testing for go-to-market..
• Managing end-to-end customer relationship management (CRM), go-to-market (GTM), and sales operations across the lead-to-cash lifecycle, including product configuration and pricing, opportunity-to-quote, order management, billing, fulfillment, quota planning and subscription management, renewals, and the integration of cross-domain CRM processes to enhance sales productivity, revenue predictability, and customer retention.
• Salesforce Platform, Salesforce Revenue Cloud, and Sales Cloud technologies.

This is a remote position. Eligible to work remotely anywhere within the U.S.

Position requires 25% travel by air within the U.S. and internationally.

Salary of $274,456 - $301,902 offered.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here ( .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email View email address on apply.placed-app.com .

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It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.