Field Healthcare Program Manager

Company Description

IHMS USA, Inc. provides medical services to some of the world's most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That's why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit:

Job Description

This position is contingent on contract award.

The Field Healthcare Program Manager is responsible for overseeing the planning, implementation, evaluation, and day-to-day operational direction of health care programs within the facility to support patient care, operational efficiency, mission readiness, and compliance. The role coordinates resources, manages budgets, supports multidisciplinary operations, and helps ensure health care services and related programs are delivered in accordance with applicable policies, accreditation requirements, laws, regulations, and contract requirements.


The position provides program direction across administrative and clinical support functions, maintains operational oversight through supporting managers, monitors program performance and required reporting, and supports safe, effective, and compliant health care operations in a hazardous-duty environment.


Key Responsibilities:

• Design and implement health care programs that address patient needs, improve care delivery, and support facility goals.
• Oversee multiple projects within the program to ensure they are completed on time, within budget, and to required standards.
• Develop and manage program budgets, ensuring efficient allocation of resources and compliance with financial policies.
• Collaborate with health care professionals, administrators, supporting managers, senior management, and outside agencies to support successful program execution and alignment with strategic and operational objectives.
• Track and evaluate program performance using key metrics and implement improvements based on data analysis and feedback.
• Ensure programs adhere to regulatory requirements, accreditation requirements, and health care standards, maintaining compliance with applicable laws and policies.
• Identify and mitigate risks associated with program implementation and operation.
• Prepare and present reports on program progress, outcomes, mission-related data, and financial status to senior management and relevant stakeholders.
• Lead and support program staff and supporting managers, fostering a collaborative and productive working environment.
• Ensure the organization and delivery of health care in the facility maintains compliance with applicable policies, accreditation standards, laws, and regulations.
• Collaborate with the Clinical Director and Nurse Manager, as part of the triad of leadership, to establish processes and procedures that support consistent high-quality standards of care accessible to patients.
• Serve as the final approving authority for the facility schedule to support the mission.
• Maintain collaborative working relationships with outside agencies and other applicable stakeholders.
• Maintain responsibility for planning, directing, organizing, coordinating, and controlling overall administrative operations through supporting managers with technical expertise in their respective areas.
• Exercise high-level judgment, analysis, and decision-making when delegating tasks and responsibilities to the multidisciplinary workforce.
• Provide program direction to supporting managers in administrative areas necessary for mission accomplishment and accreditation standards.
• Monitor contracted on-site services to ensure services rendered are consistent with contract requirements.
• Collaborate with the contracting officer representative to support compliance with Federal Acquisition Regulation policy for purchasing, procurement, and contract implementation.
• Administer and monitor policies, procedures, and program objectives related to staffing, training, records management, clinical services, nursing services, mental health services, pharmacy services, dental services, medical records, administration, quality assurance, safety and security standards, public health, and environmental control standards.
• Develop and implement local policies and procedures coordinated with and supportive of clinical activities.
• Monitor compliance with required elements of applicable policies, regulations, and accrediting-body requirements by monitoring operations, performing internal assessments, and initiating changes where required.
• Monitor and direct required programs, documentation, reports, and mission-related data in accordance with established timelines, policy, and accreditation standards.
• Monitor incidents, sentinel events, and potential litigation situations, and support documentation of corrective actions, including evaluation and adjustment of local operating processes and procedures.
• Ensure required meetings are held and documented in compliance with established policies and accreditation standards.
• Ensure fiscal responsibility through appropriate management of the clinic budget.
• Ensure government-furnished property and supplies, including medical equipment and administrative supplies, are properly accounted for and maintained in good condition sufficient to meet mission requirements.
• Oversee the local government purchase card program to help ensure appropriate levels of medical equipment and supplies are available and accessible for clinic operations.
• Communicate resource and funding needs to the proper authorities with required supporting documentation.
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Basic Requirements/Certifications:

• Minimum of eight (8) years' experience in program management or equivalent healthcare experience.
• Correctional Health experience preferred.
• Knowledge of issues confronting the health care delivery system, including specific problems and concerns of special population groups.
• Flexibility and ability to adapt to sudden changes in schedules and work-related requirements.
• High degree of independence, initiative, and follow-through on a wide range of sensitive, complex, and program issues.
• Proven ability to respond 24/7 to staff for consultation.
• Maintains basic readiness status.
• American Heart Association (AHA) Basic Life Support (BLS).

Education Required:

• Master's Degree in a relevant healthcare field of study.

Physical Requirements:

• This position is considered hazardous duty.
• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.
• Required to jog/fast walk up to ¼ mile.
• Requires physical exertion such as lifting objects greater than 30 pounds.
• Required to perform CPR/emergency care standing or kneeling.
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self).
• Must be able to see, hear and smell with aids if necessary.
• Must be able to lift, push, or carry 30 pounds.
• Must perform the duties of my job in a stressful and often austere environment without physical limitations.
• Sitting and/or standing for extended periods of time.
• Average manual dexterity for computer operation.
• Phone or computer use for extended periods of time.

Other Special Qualifications:

• Minimum of 21 years of age.
• Must maintain current/physical residency in the continental U.S.
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment.
• Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence.
• Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty).
• Successfully engage in and complete a thorough Background Investigation.
• Poses or have ability to obtain required security clearances.
• Proficiency in Spanish is preferred.

Additional Information

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.