Front Desk Receptionist

About the Role

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, throughout the guest's stay, and upon departure. This role is responsible for creating a seamless and personalized arrival and departure experience, responding to a wide variety of guest requests, and delivering service aligned with Four Seasons standards.

What You Will Do

• Welcome and register guests in a friendly and efficient manner, using the guest's name whenever possible and ensuring room preferences and rates are accurate
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Respond to all guest inquiries and requests in a timely and accurate manner; interactions include in-person, phone, and digital channels
• Resolve guest concerns and complaints proactively while identifying opportunities to personalize service and enhance the guest experience
• Assist guests with recommendations for dining, local attractions, transportation, and activities, maintaining up-to-date knowledge of the local area
• Manage guest check-out process, including posting charges, preparing and explaining bills, and completing payment transactions accurately
• Maintain and reconcile a balanced cash bank, including handling cash, checks, and foreign currency exchanges
• Support pre-arrival planning, including guest communications, special occasion setups, and personalized amenities
• Utilize hotel systems to check guests in and out, run reports, and assign rooms appropriately
• Accept reservations, changes, and cancellations as needed and assist with phone coverage when required
• Collaborate with internal departments (Bell, Housekeeping, In-Room Dining) to ensure seamless guest service delivery
• Comply with Four Seasons policies, standards of conduct, and safety procedures
• Work harmoniously and professionally with co-workers and supervisors

What You Bring

• Previous experience in guest services or hospitality preferred; luxury hotel experience is an asset
• High School Diploma required; college education is beneficial
• Strong interpersonal and communication skills
• Ability to read, write, and speak English clearly
• Customer-focused mindset with strong attention to detail
• Cross-cultural sensitivity and a passion for delivering personalized service
• Ability to multitask, problem-solve, and remain composed in a fast-paced environment
• Basic computer proficiency and ability to learn hotel systems

What We Offer

• Competitive salary, wages, and comprehensive benefits package
• Excellent training and career development opportunities
• Employee discounts for stays at Four Seasons properties worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule & Hours

• Full-time available
• Eight-hour shifts; schedules may vary based on business needs
• Availability required for mornings, evenings, weekends, and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.