Patient Registration Specialist

Registration & Activation SpecialistInspected is a fast-growing, tech-enabled construction technology company revolutionizing remote inspections and permitting for the construction industry. We serve homebuilders, HVAC, solar, roofing, pool, and commercial and residential contractors across Florida, Texas, and Tennessee — with North Carolina and additional markets coming soon.Position SummaryThe Registration & Activation Specialist manages municipal outreach, registration, system configuration, and final operational readiness for jurisdictions served by Inspected. This position owns the registration process from the research handoff through activation and ensures that municipal requirements, company documents, operational instructions, and internal systems are complete before work begins.Essential FunctionsCore duties and responsibilities include the following. Other duties may be assigned.Municipal Outreach & RegistrationMaintain the approved municipality registration priority list and coordinate assignments with the Research SpecialistReview each research package for completeness before beginning municipal outreach or registrationServe as the primary front-facing contact with building departments and municipal staff during registration and activationInitiate municipal contact, introduce Inspected, request confirmation of local procedures, and obtain jurisdiction-specific requirementsComplete and submit municipal registration applications, firm documents, qualifier records, inspector credentials, certificates of insurance, workers' compensation documents, and required supporting materialsTrack registration status, correspondence, due dates, outstanding documents, fees, portal approvals, and follow-up actionsEscalation & ComplianceComplete at least three documented contact attempts when a jurisdiction does not respond, then escalate unresolved non-response through the approved compliance processMaintain clear escalation records and ensure that higher-level statutory or regulatory questions are referred to the Compliance LeadCommunicate confirmed requirements to appropriate internal teams while limiting broad distribution of unresolved or unverified informationSystem Configuration & ActivationConfigure or coordinate the municipality record in Permit Hub, including activation status, operational notes, contacts, and required document settingsUpdate the municipality workflow template and operational notes with confirmed submission, scheduling, reporting, closeout, portal, and contact instructionsPerform the final readiness review to confirm municipal approval, workflow accuracy, system configuration, and document availabilityActivate the jurisdiction only after all registration requirements are satisfied and required Compliance approval has been documentedClose or reassign the Municipality Registration Ticket only after activation steps and internal notifications are completeMonitor registration-related operational issues reported by inspection, customer service, scheduling, reporting, closeout, or permitting teams and coordinate resolutionQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required3+ years of experience in municipal registration, permitting, licensing, compliance administration, customer relations, or a related fieldStrong professional email, telephone, and relationship-management skillsDemonstrated ability to manage registrations, documentation, follow-ups, and escalations across multiple jurisdictionsExcellent attention to detail and ability to verify readiness before activationProficiency with Microsoft Office, Google Workspace, PDF tools, CRM systems, Permit Hub or comparable platforms, and shared document repositoriesAbility to distinguish confirmed municipal requirements from unresolved compliance questionsPreferredKnowledge of construction permitting, building-department processes, Private Provider or third-party plan review and inspection servicesExperience with HubSpot or similar CRM platformsBilingual in English and SpanishPerformance ExpectationsRegistration cycle time from research handoff through approved activationPercentage of registration packages accepted without avoidable missing informationTimeliness and documentation of follow-ups and escalationsAccuracy of Permit Hub configuration, workflow notes, contacts, and supporting documentsPercentage of activations completed with documented Compliance approval and readiness verificationTimely resolution of registration-related operational issuesWhat We OfferCompetitive compensation commensurate with experienceUnlimited PTO policyHealth benefits and 401(k)A front-row seat to one of South Florida's fastest-growing tech companiesA collaborative, high-energy culture that values precision, initiative, and impactReal opportunity to shape how Inspected operates as we enter new markets