Office Assistant

Office Assistant - Fink's Jewelers (Richmond, VA)

Position: Full-Time Office Assistant

Location: New flagship store at N. Gayton Road & W. Broad Street, Richmond, Virginia

Pay: $20-$22 per hour, plus participation in the office staff repair commission program

Key Responsibilities

• Support sales activities using the POS system
  • Process sales transactions
  • Handle layaways and special orders
• Maintain customer records, special order files, and layaway files
• Processing incoming and outgoing inventory transfers
• Prepare packages and documentation for shipping and mail
• Manage jewelry repair intake and follow-up
  • Communicate repair estimates
  • Track completion and shipping dates
  • Notify customers when repairs are complete
• Assist customers in person and by phone
• Research transactions using the company's ERP software
• Perform other administrative duties as assigned

Qualifications

• Highly organized and detail-oriented
• Proficiency with Microsoft Office products
• Strong customer service and communication skills
• Comfortable learning and using POS and ERP systems
• Ability to manage multiple administrative tasks accurately

Schedule

• Favorable retail hours Monday-Saturday
• Closed Sundays

Benefits

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan
• Paid Holidays and Paid Time Off
• Short- and Long-Term Disability Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Employee Discount
• Professional Development Assistance
• Referral Program

About Fink's Jewelers

Founded in 1930 in Roanoke, Virginia, Fink's Jewelers is a family-owned company now operating 12 locations across Virginia, North Carolina, and Tennessee. The company emphasizes exceptional customer service and has been recognized as one of America's Top 50 jewelers.