Solutions Engineer

Job DescriptionJob DescriptionSolutions Engineer(Remote - USA) About Forward AdvantageForwardAdvantage is a leading software and services provider with a 30-year track record of delivering trusted technology solutions across North America. Specializing primarily in the healthcare sector, we empower organizations through three core pillars: Health Information, Migration Solutions, and Identity & Access Management (IAM). Job SummaryAs a Solutions Engineer on our IM-One team, you will report directly to the IM-One Manager and serve as a key technical resource for client deployments across the U.S. and Canada. In this role, you will specialize in our Identity & Access Management (IAM) suite—implementing solutions like Single Sign-On (SSO), Two-Factor Authentication (2FA), and "tap and go" access. You will empower client teams through effective technical onboarding, hands-on user training, and ongoing, high-quality support to drive long-term customer success. Essential Functions:Act at Sales Engineer for Imprivata Product within Forward Advantage Identity & Access ManagementCustomer Demonstrations/PresentationsUnder supervisor’s general direction, coordinate system implementation and training as assigned.Prepare implementation and training schedules, provide schedules to clients in a timely manner, and ensure client site and personnel are prepared in advance for implementation and training process.Provide on-site and remote system implementation and training in a professional manner, ensuring excellent customer service and customer satisfaction.Provide on-call user support as assigned.Communicate effectively with team members to ensure user concerns, systems problems; system improvement suggestions and/or product innovations are addressed with appropriate personnel.Follow up with clients and team members as appropriate.Provide assistance to supervisor in training new and existing staff, and ensuring critical information is communicated to current staff as appropriate.Develop and /or edit technical documentation and user manuals as required, ensuring accuracy and professional appearance (Salesforce/E-Mail/Client Correspondence).Provide support to other teams or team members as necessary to ensure productive and positive work environment.Ensure that timesheets and expense reports are completed in accurate and timely manner.Ensure all activities support the Forward Advantage mission statementOther duties as assignedRequired Education & Experience:2+ years related experience and/or training, Undergraduate Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience.Experience in user support and education, hardware and software installation, and system troubleshooting and documentation.Key Technical and Behavioral Skills:2 – 3 years’ experience with Omnissa/VMware, Citrix, Entra ID, Active Directory and network environmentsImprivata SME (Subject Matter Expert)Ability to Create a Deploy a MSI Push Package (GPO, SCCM, CASE, PDQ Deploy)VDI – Omnissa/VMware ViewFundamental Knowledge of Omnissa/VMware vSphere, Horizon Suite (Virtual Desktops).? Able to Install/Configure/Manage (ICM)Ability to ICM Active Directory GPOs, Active Directory ADMsAbility to ICM ZERO/Thin Clients with Imprivata & Omnissa/VMware (Including, but not limited to Teradici, WYSE ThinOS, IGEL, HP)Understanding of Windows Based Printing in a Virtual EnvironmentCitrix – XenApp & XenDesktopBasic Knowledge of Citrix XenApp (Published Applications/Desktops) as well as Citrix XenDesktopBasic Knowledge of Web Interface/Storefront (PNA Sites)Basic Knowledge of Citrix PVS vs MCSFundamental Knowledge of Citrix Online Plugin & Citrix ReceiverAbility to ICM ZERO/Thin Clients with Imprivata & Citrix (Including, but not limited to WYSE ThinOS & Xenith, IGEL, HP ,nComputing)Understanding of Windows Based Printing in a Virtual EnvironmentEMR Integration KnowledgeMEDITECHFundamental Knowledge of ALL MEDITECH Versions and their Fundamental Clinical Workflow SupportFundamental Knowledge of the MEDITECH MSO (ALL MEDITECH Versions)Fundamental Knowledge of the Authentication Manager and the interaction with the MEDITECH MSOBasic Understanding of MEDITECH Printing (ALL MEDITECH Versions)Epic Hyperspace/HyperdriveFundamental Knowledge of Epic and the Integration with Imprivata OneSignBasic Understanding of Epic Workflows (Signing Workflows, Roaming with Epic, EPCS)Basic Understanding of Epic PrintingStrong interpersonal skillsExcellent verbal and written communication skillsExceptional time management skillsAbility to manage competing priorities and demandsAbility to handle frequent change in a dynamic environmentWhy Join Us?Become part of a dynamic, fast-growing team where you have the flexibility of a 100% remote role alongside competitive benefits and a supportive, collaborative culture. We’re looking for someone who thrives working independently, takes true ownership of their projects, and loves solving real problems for clients. Ready to make an impact? Apply today! Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.