Supervisor, Disaster Services

Job Description Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW (Job Overview) As a Community Disaster Program Manager, you will supervise the implementation of the disaster services program in an assigned geographic area, as well as lead and supervise Disaster program staff and volunteer team responsible for local preparedness, response, and recovery management as well as management of government partnerships within assigned area. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters. Join us in meeting the needs of continuous disaster response! Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment. This role is not eligible for relocation assistance. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities) Empower Volunteers: Manage and support an employee and volunteer team responsible for the implementation of volunteer‑led disaster services programming throughout the assigned geographic area, or functional activities throughout the region. Functional activities include mass care, response, community preparedness, recovery, and planning and readiness. Lead the Program: Supervise employee(s) and implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region. Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically. Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies. Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers. Know Your Communities: Act as the local Red Cross disaster subject matter expert within assigned geographic area to maximize Red Cross presence and community engagement and mobilization in the Miami Dade Area. Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations. WHAT YOU NEED TO SUCCEED (Minimum Qualifications) Education: Bachelor's degree required, or equivalent combination of education and related experience required. Experience: Minimum 3 years of related experience. Management Experience: 1 year of lead or supervisory experience. Travel: A current valid driver's license and good driving record is required.

REQUIRED SKILLS AND ABILITIES

Excellent interpersonal, verbal, and written communication skills. Bilingual - Spanish. Demonstrated analytical and decision‑making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven record of accomplishment of collaboration with diverse groups and individuals representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. Ability to work outside of regular duty hours including nights and weekends.

RESIDENCY REQUIREMENTS

Chapter-based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers. Regional positions: Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. What Will Give You the Competitive Edge (Preferred Qualifications) Relationship Building & Communication Skills: Demonstrated ability to build strong, trust‑based relationships and communicate effectively with diverse internal and external stakeholders. Volunteer Coordination & Engagement Experience: Proven experience coordinating, engaging, and supporting volunteers to drive participation, retention, and positive program outcomes. Community Outreach & Partnership Development: Experience in community outreach and partnership development, including cultivating and maintaining relationships with community organizations and external partners to advance program goals. People Management: Experience leading, supporting, and developing individuals or teams to achieve shared objectives.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU

Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. #J-18808-Ljbffr American Red Cross