Administrator or Director of Operations

The Opportunity allaround Concierge Care is a premium, private-pay home care agency built on a simple belief: the quality of care begins with the quality of the people delivering it. We are W-2, RN-led, technology-driven, and designed from the ground up to be the highest-standard home care operator in South Florida. We are hiring our Administrator / Director of Operations, the top operational leadership role in the company. We are in active launch phase, and we need a proven home care leader who can take ownership of operations, build workflows, lead a growing team, and run this company day to day with minimal oversight. You will report directly to the CEO and Governing Body. You will make independent decisions. You will be trusted, supported, and given the tools to succeed. If you’ve been waiting for the right opportunity to step into a leadership role that actually matches your capabilities, this is it. What You’ll Own Direct and coordinate all agency operations: staffing, scheduling, compliance, client services, and quality assurance. Implement operational workflows, policies, and procedures from the ground up as we scale. Supervise, and develop care coordinators, caregivers, and care staff. Ensure full compliance with Florida AHCA regulations, licensing requirements, and applicable state and federal law. Manage AxisCare platform: ensuring accurate scheduling, documentation, and operational data integrity. Lead quality assurance activities including care plan review, performance evaluations, and service audits. Serve as the primary point of escalation for unresolved client concerns, staff issues, and operational exceptions. Act as the official agency representative with referral sources, regulatory agencies, and community partners. Prepare operational reports for the Governing Body and participate in strategic planning. Serve as Privacy Officer, Disaster Coordinator, and Civil Rights / Section 1557 Coordinator. Build a professional, high-performance culture that reflects the allaround standard at every level. What You Bring Required Minimum 3 years of experience as a Home Health Administrator, Alternate Administrator, or Director of Nursing in a Florida-licensed home health agency. Demonstrated ability to operate independently and make executive-level decisions without day-to-day supervision. Hands‑on experience with AxisCare or comparable home care scheduling and operations software. Strong technology proficiency, comfortable with scheduling platforms, CRM tools, reporting systems, and digital workflows. Excellent written and verbal communication skills in English and preferably Spanish. Proven ability to build and lead high-performing teams in a fast‑moving environment. Criminal background check clearance; AHCA Level 2 background screening required. Ability to work full‑time, on‑site in Miami or Fort Lauderdale. Strongly Preferred Active Florida Registered Nurse (RN) license in good standing. Prior experience in hospitality or hotel management in addition to home health experience. Bilingual in English and Spanish. Familiarity with using artificial intelligence and other productivity tech stacks. Who You Are You’ve been in home care long enough to know what good operations look like, and you’re energized by the challenge of building them. You carry yourself professionally, communicate with clarity, and hold yourself and your team to a high standard without being rigid. You understand that in a luxury brand, every interaction, with a client, a family member, a caregiver, or a referral source, is a brand moment. This role is not for someone who needs everything figured out before they start. It is for someone who figures things out and makes them better. Compensation & Benefits Salary: $85,000–$110,000 annually, based on experience and credentials (RN licensure considered at the higher end of range). W-2 direct employment. Paid vacation and benefits: details provided at offer stage. Continuing education and professional development support, beginning at hire and ongoing. Additional benefits eligibility as the company scales, details provided at offer stage. #J-18808-Ljbffr allaround Concierge Care