Client Care Coordinator

Job Description

Job Description

Benefits:

• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off

About the Role:

Brightstar Care of N. Central San Diego is looking for a compassionate and organized Client Care Coordinator (CCM) to join our team in San Diego, CA. In this role, you'll be the vital liaison between clients, caregivers, and families — ensuring every individual receives the highest quality of personalized care. This is a role for a natural puzzle lover who enjoys the challenge of complex scheduling and recruitment. If you're passionate about making a difference in people's lives, we want to hear from you!

Key Responsibilities
1. Logistics & The "Scheduling Puzzle"

• Dynamic Staffing: Manage and solve complex client schedules via proprietary management system, ensuring 100% coverage and zero gaps in care.
• Proactive Problem Solving: Anticipate scheduling conflicts before they happen and participate in the 24/7 on-call rotation to ensure brand standards are always met.
• On-Call Compensation Structure : Participate in a weekly Monday through Sunday after-hours rotation, compensated with a $150 weekly on-call stipend plus standard hourly pay for any active after-hours call resolution or emergency scheduling.

2. Client Experience & Growth

• Inquiry Conversion: Manage the intake process for new leads with professional etiquette that drives branch revenue.
• Touch-Point Management: Execute a consistent communication schedule (24-hour, 7-day, and 30-day check-ins) to ensure client-caregiver compatibility.
• Relationship Building: Proactively seek out Google reviews from satisfied clients to bolster our community reputation.

3. HR, Compliance & Administrative Oversight

• Full - Cycle Recruitment : Source, screen, and interview caregiver candidates to build and maintain a steady pipeline of qualified talent for the branch.
• Onboarding: Lead employee orientations and manage digital onboarding workflows via WorkBright for a seamless transition from candidate to caregiver.
• Credentialing: Audit and maintain staff credentials (CNA/LVN licenses, CPR, TB clearances, auto insurance) to ensure 100% audit-readiness.
• Payroll & Billing: Facilitate accurate medical coding and time records to ensure timely ADP payroll processing.
• File Integrity: Maintain secure, HIPAA-compliant records (digital and physical) that are always "audit-ready" for Joint Commission surveys.
• Digital Presence: Assist with Social Media by creating and scheduling engaging posts to increase recruitment.

4. Clinical Partnership & Office Support

• Nurse Support: Work with the Director of Nursing (DON) to communicate plan-of-care details and support caregiver competency assessments.
• Administrative Operations: Greet visitors with warmth, manage multi-line phones, order supplies, and provide professional proofreading and clerical support.

Qualifications & Requirements
Mindset : Growth-minded, proactive, and a lifelong learner who enjoys solving logistical puzzles.
Education : High School Diploma or GED required; LVN, EMT, or medical background highly preferred.
Experience : Minimum 1 to 2 years of documented healthcare experience or high-volume customer service/office management.
Technical Skills : Proficient in MS Office, Google Workspace, and Social Media; comfortable learning specialized CRM/scheduling software.
Language & Communication : Ability to read, write, speak, and understand professional English (bilingual proficiency is a significant advantage) and communicate effectively.
Professionalism : Treats clients, staff, and the public with courtesy and respect, presenting a positive public image while ensuring strict confidentiality and security of medical information.
Physical & Health : Ability to lift up to 50 lbs, Certified CPR, and a negative TB skin test or chest x-ray.
Logistics : Valid driver’s license, reliable transportation, and current auto insurance.
Preferred : Current CNA license.
Confidentiality & Public Image : Ensures confidentiality and security of the client’s medical information while treating clients, staff, and the public with courtesy, respect, and a positive public image.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.