Customer Service Representative (CSR)

About Us MAD Live Solutions is a fast-growing marketing and customer engagement agency specializing in in-person campaigns, events, and brand representation. We help clients build strong relationships with their customers through high-quality service and communication. Position Overview We are seeking a motivated Customer Service Representative to join our Columbus, OH team. This entry-level role is ideal for individuals who enjoy working with people and want to build experience in customer service and client relations. Key Responsibilities * Provide friendly and professional customer support * Answer questions and resolve customer concerns * Represent client brands during in-person interactions * Maintain accurate records of customer interactions * Support marketing campaigns and customer engagement efforts Minimum requirements: Qualifications * High school diploma or equivalent * Strong communication and interpersonal skills * Positive, team-oriented attitude * Ability to multitask in a fast-paced environment * Previous customer service experience is a plus (not required) What We Offer * Paid training and development * Career growth opportunities * Supportive team environment * Performance-based bonuses * Hands-on experience with client campaigns

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