Coffeehouse Shift Lead - Starbucks East End

Job Description

Job Description

Now Brewing - Strong Leaders! #WeAreEnergized

At Starbucks it all comes together. Connect with something bigger, have an impact every day, and work someplace truly great.

Sherman Associates wants YOU to join our team as the one of our Shift Supervisors at our East End location in Minneapolis. As a Starbucks Shift Leads you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

Schedule : We are currently seeking part-time OR full-time availability to include both weekdays and weekends.

Our Shift Supervisors bring the Starbucks experience to life by:

• assisting in the management of store operations
• delighting and uplifting customers through a human connection
• follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
• models and acts in accordance with Sherman's core values

Our employees' work goes beyond a perfectly made beverage; it's about human connection.

This is a Sherman Associates owned Starbucks franchise location.

ESSENTIAL FUNCTIONS

• Assists management in monitoring day-to-day activities of team members.
• Assigns responsibilities to team members before and throughout the shift.
• Must be able to manage multiple priorities, think/act quickly and effectively while maintaining self-composure.
• Models and acts in accordance with Starbucks guiding principles.
• Supports Store Manager in ordering, scheduling, payroll, and accounting.
• Takes and fills customer orders, providing quality beverages, whole bean, and food products that meet all recipe and presentation standards.
• Drives for result with ongoing promotions and achieving store goals.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
• Knows when to escalate situations for management intervention.
• Meets the changing needs of others in a friendly and positive manner.
• Team player and interacts with others in a positive, collaborative, and productive manner.
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures.
• Ensures compliance with federal, state and local laws regarding health and safety services.
• Completes other tasks and duties as assigned based on business needs.

Supervisory Responsibility

• This position is responsible for giving directions and monitoring team members productivity.

MINIMUM REQUIREMENTS

Education & Experience

• High School diploma or equivalent.
• Minimum of 6 months supervisory/lead experience.
• 2+ years of previous restaurant/hospitality/coffee experience is strongly preferred .

Required Skills & Abilities

• A passion for the mission, vision, and values of Sherman Associates.
• Schedule may vary due to the specific needs of the store.

WORK ENVIRONMENT

This job operates behind the counter and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping, tripping and burns.

PHYSICAL REQUIREMENTS

• Must be able to sit or stand in designated work area throughout the day based on business needs
• Must have the ability to move around freely throughout the designated work area
• Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
• Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
• Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
• Must be willing and able to wash hands frequently throughout the shift

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.