Roadside Assistance Agent

Job DescriptionStay calm, solve fast, and get people moving again.At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You'll handle inbound calls, think on your feet, and deliver the kind of calm, expert help that turns a stressful situation into a great brand experience.Your Primary Focus Is ToProvide top-notch customer service and assistance to callers experiencing difficulties with their vehiclesDetermine a preliminary course of action based on the information presented by the customerThink creatively and independently while facilitating problem resolutionDisplay the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolutionTroubleshoot and guide customers through vehicle issues to get them back on the road quickly and safelyConvey accurate information about the company, whether in person, by phone, email, fax, or other communication devicesEffectively explain vehicle features to customers and co-workers with a wide range of knowledgePerform other duties as assigned to support business needs and objectivesEducation & ExperienceExperience in an inbound call center and automotive-related business is a solid plusIntermediate typing and data entry skillsProficiency in Google Suite, including Word and ExcelMust be available to work multiple schedules that include weekends and holidaysWe're Looking ForExcellent verbal and written communication skillsA high degree of comfort using computerized order processing systemsProven ability to use solid reasoning and problem-solving skillsDetail-oriented with effective organization and follow-through skillsFlexible, able to multitask, and open to changeSelf-motivated with excellent organizational skills and attention to detailAbility to function in a fast-paced environment under short time constraintsWe OfferMedical, Vision, Dental, 401k, Employee Discounts, Referral bonusCompany-paid Life InsuranceCompany-paid AD&D InsuranceFlexible spending accountParental leaveEmployee assistance programWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: #J-18808-Ljbffr Europcar-Mobility-Group