Applications Support for CRM - L2/3 (Orchard)
PERSOL
Applications Support for CRM - L2/3 (Orchard) Key Responsibilities Own the full lifecycle of business‑critical applications: Application support and enhancement (L2 and L3) Act as the key systems authority and subject‑matter expert for assigned business solutions Work closely with Solution Architects, Infrastructure Architects and other technical team leads to ensure any proposed solutions fully integrate with existing and developing architectural patterns Produce clear technical and functional documentation Monitor technical activity for assigned business solutions, highlighting major issues and formulating solutions Where necessary, work with project managers to ensure designs and technical deliverables meet project objectives Design, build, test, and maintain web and desktop applications Apply OOP and design patterns; adhere to coding standards and SDLC best practices Perform code reviews and contribute to continuous improvement Own incident, problem, and service requests for responsible solutions; troubleshoot and resolve defects Monitor stability, performance, and availability; drive MTTR reduction and root‑cause remediation Coordinate with Production/Operations for deployments and after‑hours releases as needed Align designs with Solution and Infrastructure Architecture patterns; seek formal validations when required Ensure compliance with internal/external audit, security, and regulatory requirements Create and maintain high‑quality functional, non‑functional, and technical design documents Author user guides, support runbooks, and knowledge articles to enable self‑service and faster resolution Requirements Bachelor’s degree in Computer Science, Software Engineering, or related field 4–6+ years combined experience across application development and application support (Level 2/3) Hands‑on troubleshooting of enterprise applications and integrations Exposure to solution design or application architecture Experience in supporting a Middle‑office program or CRM systems (e.g., Salesforce, SAP) ITIL v3 (or later) certification (Preferred) #J-18808-Ljbffr PERSOL
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