Human Resources Manager

Location: Woburn, MA

Schedule: On-Site Monday–Thursday | Remote Fridays

Pay: Base Salary (Paid Weekly)

Company Overview:

At RWH Holdings Inc., we believe that great people are our greatest asset. We offer a collaborative and supportive work environment, competitive compensation and benefits, and the opportunity to make a meaningful impact across the organization. This role offers high visibility, autonomy, and the chance to help shape our people strategy as we continue to grow.

Why Join Us:

Our culture is more than words — it’s how we operate. We live by core values that guide how we work, communicate, and succeed:

• Respect Above All – Lead with empathy and professionalism
• Take Initiative – Act decisively and have tough conversations
• Commit to Consistency – Daily focus drives long-term success
• Team-Oriented – Win and learn together
• Innovate to Solve – Think creatively and focus on solutions
• Authenticity Matters – Bring your full self and contribute meaningfully
• Deliver Results – Be accountable and achieve high-quality outcomes

Core Focus:

• Purpose: To Keep Teams Going and Growing
• Niche: Specialty Contract Staffing Solutions

What You’ll Do:

People Leadership & Team Management

• Lead, mentor, and develop the HR team
• Set team priorities, manage workloads, and foster a collaborative and high-performing HR function
• Serve as an escalation point for employee and manager inquiries for both internal employees and contractors

HR Operations & Technology

• Oversee HR technology platforms and tools in partnership with the HR & People Ops team member
• Ensure systems are properly maintained, updated, and leveraged to streamline HR processes
• Identify opportunities for process improvements and automation within HR operations

Benefits Administration

• Manage the administration of employee benefits programs including health, dental, vision, retirement, and ancillary plans
• Serve as primary point of contact for benefits vendors and brokers
• Lead annual open enrollment planning and communication

Talent Acquisition Support

• Partner with the TA Recruiter to support hiring efforts across the organization
• Collaborate with hiring managers to define role requirements and ensure a positive candidate experience
• Oversee offer letter creation and approval processes in alignment with compensation guidelines

Employee Relations & Conflict Resolution

• Manage employee relations matters with empathy, discretion, and a commitment to fairness
• Conduct or oversee workplace investigations as needed
• Advise managers and leadership on performance management, coaching, and disciplinary processes

Compliance, Policies & Employment Law

• Ensure company policies and practices are compliant with federal, Massachusetts state, and applicable local employment laws and regulations
• Maintain and update the employee handbook and HR policies on a regular basis
• Monitor regulatory changes and proactively communicate updates to leadership
• Manage documentation related to employment offers, changes, and terminations

Facilities Oversight

• Serve as the point of contact for office and facilities needs at the Wayburn location
• Coordinate with team to manage vendors, building management, and internal stakeholders to ensure a safe, functional, and welcoming work environment
• Manage facilities-related budgets and vendor relationships

Team Structure

The HR & People Operations Manager will directly manage a two-person team:

• Talent Acquisition (TA) Recruiter – responsible for full-cycle recruiting and candidate experience
• HR & People Operations Specialist – responsible for HR administration, HRIS/technology systems support, and day-to-day support of people operations, including facilities and events.

Qualifications

Required

• 5+ years of progressive HR experience, with at least 2 years in an HR & People Operations Manager or HR Lead capacity
• Demonstrated experience managing or mentoring HR team members
• Strong working knowledge of Massachusetts and federal employment law and HR compliance
• Experience administering employee benefits programs
• Proficiency with HRIS platforms and HR technology tools
• Exceptional interpersonal, communication, and conflict resolution skills
• High level of discretion and sound judgment when handling sensitive matters

Preferred

• Experience overseeing or supporting a recruiting/talent acquisition function
• Familiarity with facilities management or office operations responsibilities
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Experience in a multi-entity or holding company environment