Executive IT Support Lead

Job Description

Job Description

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Reports to: CIO or Director of IT Operations (with dotted line to Chief of Staff)
Location: Corporate HQ (Requires high on-site presence and occasional travel to family residences/offices)
Classification: Full-Time, Exempt

Position Summary

The Executive IT Support Lead provides dedicated, "concierge-style" technical support to the organization’s C-Suite and family owners. This role acts as a bridge between high-level business objectives and technical execution. The ideal candidate is a proactive problem-solver who maintains extreme discretion, excels under high-pressure scenarios, and can translate complex technical concepts into clear, actionable advice for non-technical leadership. The salary range for this position is $75,000 to $90,000.

Key Responsibilities

• White-Glove Support: Provide 24/7 (on-call) priority response for all hardware (Mac/PC/Mobile), software, and connectivity issues for the executive team.

• Proactive System Health: Conduct "morning-readiness" checks on executive offices, boardroom AV systems, and personal devices to ensure zero-latency starts to the business day.

• Remote & Residential Support: Manage and secure home office environments, ensuring enterprise-grade connectivity and security for family principals outside the corporate office.

• Security Stewardship: Implement and manage advanced security protocols (MFA, encrypted messaging, VPNs) specifically for high-target individuals. Conduct periodic "digital footprint" audits for executives.

• Technical Onboarding/Offboarding: Manage the bespoke setup of technology for new executive hires, ensuring a seamless transition with zero downtime.

• Vendor Liaison: Manage relationships with premium service providers (ISP, mobile carriers, specialized hardware) to ensure priority service levels.

Required Qualifications

• Experience: 7+ years in IT support, with at least 3 years specifically supporting C-Suite or high-net-worth individuals in a corporate or family-office environment.

• Technical Mastery: Expert-level knowledge of Microsoft 365, iOS/Android ecosystems, MDM solutions (Intune/Jamf), and advanced home networking (Mesh, Ubiquiti, etc.).

• Communication: Exceptional verbal and written communication skills. Ability to remain calm, professional, and empathetic during stressful technical failures.

• Education: Bachelor’s degree in IT, Computer Science, or equivalent professional experience.

Core Competencies for the Family-Owned Environment

• Discretion & Trust: Absolute commitment to confidentiality; ability to handle sensitive family and business data with total integrity.

• Predictive Service: The ability to anticipate technical needs (e.g., preparing a travel kit with international adapters and hotspots before an executive asks).

• Professional Presence: Polished demeanor suitable for boardrooms and private residences.

• Adaptability: Willingness to support "gray area" tech—where personal devices and business systems intersect—to ensure the principal's total productivity.

Success Metrics (KPIs)

• Executive Satisfaction Score: 95%+ satisfaction rating from the executive leadership team.

• Resolution Speed: Critical issues resolved or bypassed within 30 minutes.

• Zero Meeting Downtime: 100% uptime for high-stakes board meetings and town halls.

• Security Compliance: 100% adoption of mandated security protocols among the executive tier.

Benefits:

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE