Shared Services Benefits Specialist

Shared Services Benefits Specialist

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Shared Services Benefits Specialist. The CSU Chancellor's Office is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

THIS RECRUITMENT IS OPEN TO CURRENT CSU EMPLOYEES ONLY.

THIS POSITION MAY BE LOCATED AT A CSU CAMPUS OR THE CHANCELLOR'S OFFICE IN LONG BEACH, CA.

Salary

The anticipated salary hiring range is up to $65,856 per year, commensurate with qualifications and experience.

Classification

Human Resources Professional II

Compensation Notice

CSU Classification Salary Range: $63,288 - $92,208 per year (Step 1 - Step 20); Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 3 ($65,856 per year). Future increases, including step advancement, are subject to contract negotiations.

Position Information

The California State University, Office of the Chancellor, is seeking a Shared Services Benefits Specialist to be responsible for providing support and coordination for various benefits program areas within the Multi-U/Shared Services. The incumbent will perform a variety of complex administrative tasks and provide operational support for benefits administration.

Under general supervision, administers and supports benefits operations and related initiatives, ensuring accuracy, compliance, and alignment with organizational objectives. Responsibilities include managing the technical and administrative aspects of benefits processes such as maintenance, reporting, and reconciliation. Applies professional-level knowledge of benefits operations to deliver consistent and accurate outcomes. Collaborates with internal teams and external vendors to ensure adherence to policies, regulations, and bargaining agreements. Manages multiple priorities effectively and is accountable for the accuracy and timeliness of work results.

This position is approved for a hybrid work schedule, with two days of telecommuting and three days working onsite (in-person) at the designated reporting campus.

Responsibilities

Under the general direction of the Senior Manager/Assistant Director, Shared Services, the Shared Services Benefits Specialist will perform duties as outlined below:

- Common Human Resources System (CHRS) System Oversight: Maintain accurate and timely benefits data through audits, updates, and support for enrollment and eligibility inquiries.

- Benefits Deduction Management: Administer and reconcile deductions (health, vision, life, LTD, dental) via the State Controller's Office (SCO), ensuring data integrity and resolving discrepancies.

- Dental Benefits Administration: Ensure accurate submission, reconciliation, and compliance of dental enrollment data with CSU providers.

- Retirement Program Oversight: Audit appointments for Retired Annuitants and Faculty Early Retirement Program (FERP) participants, ensure proper retirement coding, and compliance with CalPERS and employment regulations.

- Discrepancy Resolution: Investigate and correct inconsistencies across CHRS, SCO, dental, vision, and CalPERS systems, working closely with HR and payroll teams.

- Affordable Care Act (ACA) Compliance: Monitor and ensure accurate ACA code entries in the SCO Payroll Information Management System (PIMS), SCO ACA System (ACAS) and PeopleSoft, address errors, and provide staff training on federal and state regulatory standards.

- CalPERS Administration: Oversee service credit purchases, validate membership eligibility, and manage data accuracy in enrollment and the Pension System Resumption (PSR) process. Resolve arrears and enrollment errors.

Qualifications

This position requires:

-Equivalent to a bachelor's degree and two years of HR, Payroll, and/or Benefits experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

-Experience in benefits operations or closely related field (Payroll, Retirement Administration, Human Resource Administration).

-Knowledge of, and experience with the CSU CHRS PeopleSoft Benefits Administration module.

-Experience in Human Resources in higher education.

-Experience with policies, procedures, and outside regulations pertaining to Human Resources Information Systems.

-Demonstrated skills and knowledge of human resource discipline principles, practices, and related regulations.

-Demonstrated experience in developing and/or implementing human resource standards, policies, and procedures.

-Strong project planning and organizational skills to plan, organize, and manage multiple projects.

-Strong analytical skills to evaluate and interpret data to develop sound conclusions and recommendations.

-Strong communication and interpersonal skills to effectively present information and ideas and to advise.

-Thorough knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the management of the Benefits Administration modules in PeopleSoft to gather information, develop conclusions and make recommendations.

-Expertise in investigating and analyzing problems with benefit impacts and implications. Ability to anticipate problems and address them proactively.

-Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Demonstrated skill in research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.

-Ability to apply complex policies and procedures according to CSU guidelines, applicable state and federal laws, educational codes and collective bargaining agreements.

-Knowledge of payroll business practices and procedures.

-Ability to perform multiple tasks independently as well as collaboratively, make independent decisions, and exercise sound judgement.

-Act as a liaison between the campuses and the State Controller's Office, CalPERS, benefit vendors and other agencies.

Preferred Qualifications

-Experience with custom CHRS Benefits reports and queries preferred.

-Experience with PIMS/CIRS preferred.

Application Period

Priority consideration will be given to candidates who apply by February 11, 2026. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, the CSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at View phone number on click.appcast.io.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor's Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor's Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

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