Manager, VBC Enablement

Description

The Manager, Value-Based Care (VBC) Enablement will serve as both a subject matter expert, operational lead and/or the primary relationship owner for assigned client accounts. This role blends value-based care consulting, interim management, operational excellence, analytics and product enablement — ensuring clients fully adopt, integrate, and achieve measurable value from our population health management platform (ARC) and related consulting services.

As the day-to-day point of contact for key clients and/or a SME or workstream leader, you will oversee onboarding, training, adoption, retention, and satisfaction of clients, while identifying opportunities for growth and expanded engagement for clients. You’ll work closely with client executives, internal delivery teams, product management, and sales to align strategy, deliver results, and enhance the customer experience. The ideal candidate thrives at the intersection of strategic advisory and hands-on execution — combining deep knowledge of value-based payment and population health with strong relationship management, problem-solving, and operational leadership skills.

Key Objectives

• Own the entire client relationship, and/or one or more key workstreams on larger accounts, lifecycle — from onboarding and implementation through adoption, renewal, and expansion.
• Drive land and expand accounts that build from advisory and consulting services into analytics and management services.
• Establish yourself as a trusted advisor, implementor and operator to client executives, providing guidance on both strategic VBC transformation and effective platform use.
• Develop and execute customer success strategies and best practices to ensure clients achieve measurable outcomes and ROI including documentation, toolkits, and training content.
• Collaborate cross-functionally with sales, product, marketing, and delivery to align customer success efforts with firm goals.
• Identify and act on opportunities to expand the scope of services and deepen client partnerships.
• Maintain and report on key client metrics, product adoption trends, and overall account health.
• Lead the development of high-impact case studies showcasing client results, team expertise, and ROI to support and accelerate sales of similar client initiatives.
• Drive sales generation through expertise, thought leadership and support on sales and business development opportunities with leadership team.  

Responsibilities

Client Engagement & Success

• Serve as the day-to-day contact for assigned clients and/or client workstreams, building trust, rapport, and long-term relationships.
• Manage all aspects of consulting, operations and product engagements from sales opportunity identification and scope definition to delivery, including resource planning, budget oversight, and contract deliverables.
• Review the client journey, identify gaps, and use a consultative approach to help clients achieve their strategic and operational goals.
• Oversee onboarding, training, adoption, and usage of the population health platform to ensure measurable success.
• Promote platform value through customer experience, ensuring satisfaction, retention, and contract renewals.
• Manage escalations, resolve operational issues, and proactively address risks to engagement success.
• Partner with clients to develop case studies, identify referral opportunities, and share best practices.
• Maintain strong relationships with past clients to identify new sales opportunities and position the team as a trusted, ongoing resource.

Internal Collaboration & Growth

• Work with productmanagement to translate client needs into product requirements and roadmap priorities.
• Partner with sales and marketing teams to identify upsell opportunities and support proposal development.
• Contribute to customer success content, toolkits, and templates to standardize and improve delivery.
• Represent the firm at industry events, panels, and webinars to promote thought leadership. 

Team Leadership

• Manage project teams and direct reports as assigned, ensuring clarity of goals, workload balance, and career development.
• Drive productivity and efficiency across engagements through clear processes and consistent follow-up.
• Support the development of a collaborative, trusting, and growth-oriented team environment to enhance morale and productivity.
• Mentor team members and identify succession paths for emerging leaders.

Qualifications 

Required 

• 5+ years of healthcare experience, with at least 3 years in account management, customer success, or consulting. 
• Deep understanding of value-based care, population health management, and healthcare policy at the federal, state, and local levels. 
• Proven success in managing executive-level relationships and driving adoption of technology-enabled solutions. 
• Strong communication, facilitation, and presentation skills with the ability to influence at multiple levels. 
• Demonstrated problem-solving, analytical, and project management skills. 
• Ability to thrive in a fast-paced environment with multiple concurrent priorities. 
• Willingness to travel up to 40% and occasionally work evenings/weekends. 

Preferred 

• Master’s degree (MBA, MPH, MHA, or related field). 
• Experience in healthcare consulting. 
• Familiarity with Medicaid Managed Care, Medicare Advantage, and commercial payer programs. 
• Knowledge of healthcare workflows and population health analytics tools. 
• SaaS industry experience, particularly in growth environments. 
• Proficiency with CRMs and project management tools (e.g., Monday.com, Salesforce, etc.). 

Benefits: 

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/. 

About COPE Health Solutions
COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit . 

To Apply: 

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.