Technical Customer Success Manager
Virtual Vocations Inc
To support enterprise clients, the full-time Technical Customer Success Manager will provide proactive technical guidance and support, drive product adoption, and resolve complex challenges in a fully remote environment. Key responsibilities Ensure timely delivery of solutions aligned with customer needs and business objectives Serve as the first line of technical triage for client-reported issues, investigating and documenting problems before escalation Develop and execute tailored success strategies to optimize product usage and enhance client relationships Required qualifications High school diploma or equivalent required; Bachelor's degree preferred Five or more years of experience in a SaaS Account Manager, Customer Success Manager, or similar technical role Strong understanding of SaaS platforms, CRM systems, or marketing technology Experience with REST APIs, webhooks, or basic SQL is a strong plus Ability to quickly learn new products and effectively manage multiple accounts
Vacancy posted 3 days ago
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