Implementation Manager

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Role

Valon is deploying ValonOS, an AInative operating system for complex, regulated operations, with a hightouch implementation model that pairs great software with worldclass ontheground execution. As an Implementation Manager, you keep complex, multistakeholder programs moving with clarity, pace, and trust. You are the client's primary daytoday partner and the internal conductor who aligns Deployment Strategy, ForwardDeployed Engineering, Product, and Operations to deliver outcomes quickly and safely.

What You'll Do

• Own the plan of record for an enterprise deployment
  Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision.
• Drive execution to timeline
  Anticipate longlead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments.
• Be the main client touchpoint
  Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions.
• Orchestrate crossfunctional teams
  Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live.
• Manage scope and change
  Capture requests, cluster themes, and route to the minimum viable path. Use offtheshelf assets and sessions to avoid bespoke work where possible.
• Land enablement and adoption
  Plan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps.
• Run executive cadence
  Prepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and ontrack.
• Contribute to the playbook
  Codify templates, checklists, and talk tracks that make future deployments faster and more repeatable.

What Success Looks Like

• Clear, living plan of record with no surprises on critical path.
• Risks and dependencies surfaced early and burned down proactively.
• Transition completed smoothly with minimal business disruption and contingency plans ready but not needed.
• Client stakeholders trust the program and feel wellmanaged; decisions made to cadence.
• Adoption targets achieved with trained users and a stable support model.
• Minimal bespoke build through smart expectationsetting and strong use of existing assets.

Qualifications

• 3-6 years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts.
• Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and highstakes settings.
• Relationship builder with high EQ who earns trustedadvisor status with counterparts and executives.
• Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path.
• Comfortable coordinating across multiple vendors and stakeholders in complex, compliancesensitive environments.

Preferred Backgrounds

• Experience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed crossfunctional workstreams under tight timelines.
• Background in forwarddeployed work with product or engineering teams.
• Fluency with program tools like Notion, Google Workspace, and project/issue trackers.

Work Environment

• Hybrid, highownership environment with small, senior teams.
• Expected travel ~25% to client sites and key working sessions, flexing up around milestones.

How We Work

• Small, hightrust teams where ownership beats ceremony.
• We treat implementation as 50% of the product: success = software + deployment.
• Builders over coordinators. You own outcomes, not just tasks.

Why Valon

• Proven in the real world. ValonOS is battletested in live operations, so you're not pushing a slideware roadmap - you're deploying capabilities that already deliver value.
• Build with elite partners. You'll work shouldertoshoulder with former founders, exFAANG engineers, and consultants who prize ownership and pace over ceremony.
• Direct line to impact. Your programs unlock measurable P&L outcomes for customers - faster timetovalue, lower cost to operate, better customer experience - and those wins shape our product roadmap.
• Hightrust autonomy. Small, senior teams with clear goals. You'll make the calls, run the room, and ship. We optimize for leverage, not meetings.
• Career compounder. The role blends executive customer exposure, complex transformation, and product influence - a rare mix that compounds your judgment and scope.
• Momentum and market pull. Legacy transformations are inevitable; our AInative approach lets enterprises leapfrog, not inch forward. You'll be at the tip of that spear.

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance
• Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to View email address on click.appcast.io if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.