Inside Sales Representative

Job Description

Job Description

Benefits

• Base Pay + Commission
• Healthcare (Primary, dental, optical)
• MDVIP program membership
• 401K / 401K matching
• PTO / paid holidays

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

The Sales Representative plays a vital role in communicating the value and benefits of the MDVIP program to prospective members through a personalized, consultative sales approach. This position is ideal for individuals who thrive in a fast-paced, structured environment and possess strong verbal and written communication skills.

Sales efforts are focused on engaging patients of transitioning physicians through outbound calling campaigns—not cold calling—ensuring a receptive and informed audience. Comprehensive onboarding and training are provided to develop a deep understanding of MDVIP’s mission, program features, and operational procedures, enabling representatives to deliver consistent, high-quality service and results.

Key Responsibilities

• Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which programcomponents may appeal to the prospective patient to demonstrate the value of the program.
• Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of allinbound and outbound interactions.
• Performs general research and problem resolution. Escalates patient issues and concerns to management,as necessary.

Key Competencies

• Demonstrates thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate,consistent communication with both internal stakeholders and external customers.
• Maintains a professional, positive, and service-oriented approach when handling all telephone, written, ordigital inquiries.
• Manages communication effectively with MDVIP-affiliated physicians and their staff in relation tomembership-related activities.
• Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics(e.g., conversion rate, talk time, quality scores).
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required,foreign language fluency may be considered a plus.

Required Qualifications

• High school diploma or GED
• Two (2) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience.

Preferred Qualifications

• Associate degree
• Previous experience in consultative or relationship-based sales, preferably in a healthcare, membership, or service-driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive Compensation: Attractive base salary complemented by performance-based incentives.
• Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
• Professional Development: Access to ongoing training and leadership development programs.
• Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.