Scheduler

Medical Scheduling Coordinator

Responsible for the prompt, courteous and accurate scheduling of patient appointments.

Required Skills/Qualifications/Training/Experience:

• Minimum 2 years of medical experience, preferably in a hospital-based Imaging department
• Excellent command of verbal and written English
• Excellent communication, customer service and organization skills in interacting with various members of the healthcare team and/or patients
• Detail oriented with the ability to work independently and prioritize as needed
• Ability to problem solve and address scheduling related issues
• Proficiency in technology, including computer, scanner, phone, fax and copy machines

Preferred Skills/Qualifications/Training/Experience:

• Familiarity with medical terminology, preferably Imaging related
• Familiarity with Meditech
• Prior experience with Cerner a plus

Educational Requirements:

• High school diploma

License/Certification: N/A

Essential Job Functions:

• Monitors fax work queue for incoming requests from non-Sturdy providers and schedules examinations with provider's office/patients.
• Works with Imaging technologists to ensure appropriate scheduling of exams/procedures.
• Coordinates multiple exam requests to ensure exams are performed in a timely fashion.
• Displays ability to multi-task and follow-up on work in progress.
• Responsible for general and secondary tasks as needed or assigned.
• Utilizing the EMR and working from a scheduling request pool, processes requests to book patients for their imaging/EEG studies.
• Notifies referring provider of any issues/questions that may arise in the booking process and works to resolve any issues.
• Confirms that appropriate insurance preauthorization have been obtained and documents detailed information.
• Contacts patients via telephone to inform them of their scheduled appointment date(s) and time(s). Relays any appropriate exam requirements and/or preps.
• Notifies referring provider's office via pool of patient's appointment information.
• Answers incoming calls and assists patients and referring provider offices in booking examinations.

Age Specific Criteria: Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.