Bilingual Customer Care Representative I

Express Employment Professionals

Job Full Description

BILINGUAL CUSTOMER CARE REPRESENTATIVE I

*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:712eb916-bd9a-4212-b1ec-fc00ffd2c41b-7" data-turn-id-container="request-WEB:712eb916-bd9a-4212-b1ec-fc00ffd2c41b-7" data-testid="conversation-turn-4" data-scroll-anchor="false" data-turn="assistant">

Status: Full-Time | 40 Hours/Week

Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Position Overview

Express Employment Professionals is seeking a compassionate and detail-oriented Customer Care Representative I to support a multi-campus behavioral health setting. This role serves as the first point of contact for patients receiving outpatient psychiatry and therapy services, including individuals with mental health and substance use diagnoses.

The ideal candidate is bilingual (English/Spanish REQUIRED), highly organized, and committed to providing excellent customer service in a supportive, therapeutic environment.

Key Responsibilities

Serve as the primary point of contact for phone and in-person patient inquiries
Provide professional, compassionate customer service in a behavioral health setting
Maintain accurate and timely electronic health records (EHR) documentation
Collaborate with clinical and administrative teams to support treatment plans
Work effectively across outpatient psychiatry and therapy departments
Ensure a positive, therapeutic experience for all patients and visitors

Why Join Us?

Mission-driven nonprofit serving Southwest Florida
Supportive, community-focused environment
Competitive pay and comprehensive benefits
Health insurance and generous PTO
Opportunity to make a meaningful impact in patient care

Preferred Skills

Bilingual (English/Spanish)
Crisis intervention experience
Strong documentation and organizational skills
Experience with dual diagnosis (mental health & substance use)
Excellent communication and customer service skills

Requirements

High school diploma or equivalent required
1+ year of office/clerical experience with customer interaction OR
Associate's degree with 6 months of work experience
Ability to learn and maintain competency in electronic health record systems
Must pass pre-employment screening (drug test & TB)
Must clear Level 2 background screening (DCF & AHCA)
Completion of 1-week orientation required

Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907

Apply

Vacancy posted 7 hours ago

Similar jobs that could be interesting for youBased on the Bilingual Customer Care Representative I in Fort Myers, FL vacancy

Customer Service Representative
...Customer Service Representative This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound... ...Qualifications: Call Center Customer Service Experience Bilingual, English & Spanish High School diploma or equivalent Knowledge...
Bilingual
PGW Auto Glass
North Fort Myers, FL
1 day ago
Bilingual Customer Service Representative
...you enjoy assisting others and making a meaningful impact on customers? If so, we want you on our team!What We Offer:Unlimited Earning... ...problem-solving skillsResponsibilities:As a Customer Service Representative, you will play a key role in our service center. You are more...
Bilingual
APEX Service Partners
Fort Myers, FL
12 hours ago
Bilingual Customer Service Specialist (Spanish)
$16.75 per hour
...Customer Service Specialist Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists...
Bilingual
Full time
For contractors
Sherwin-Williams
Lehigh Acres, FL
4 days ago
Remote Customer Service Representative
...About VortexWorks VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple... .... What Youll Need ~ Clear English communication (bilingual preferred, additional pay) ~2-monitor setup, minimum 1080p resolution...
Bilingual
For contractors
Work experience placement
Remote work
Flexible hours
VortexWorks
Cape Coral, FL
4 days ago
Receptionist Administrative Assistant
...Administrative Assistant to join our team! You will perform clerical and administrative functions in order to drive company success. Bilingual is a must. Responsibilities: Draft correspondences and other formal documents Plan and schedule appointments and...
Bilingual
Work at office
Walter Salazar Pest Control LLC
Lehigh Acres, FL
2 days ago
Call Center Representative - Part Time
...Call Center Representative Family Health Centers of Southwest Florida, Inc... ...for dedicated Call Center and Customer Service professionals, especially those bilingual in English and Spanish. The Call... ...skills. Strong ability to listen carefully to the needs of the patient and...
Bilingual
Part time
Immediate start
Family Health Centers of Southwest Florida
Fort Myers, FL
4 days ago
Spanish Bilingual Customer Care Rep
...Alta Resources Hiring Alta Resources is hiring Spanish bilingual customer service representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire to succeed as a customer service professional and we'll provide the...
Bilingual
Full time
Work experience placement
Alta Resources
Fort Myers, FL
1 day ago
Bilingual Customer Service Representative
$42.6k - $92k
...Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you'll have the unique opportunity to engage directly with customers...
Bilingual
Full time
Day shift
Florida One Insurance
Fort Myers, FL
12 hours ago
Customer Support Specialist
$40k - $41k
...time Description PRIMARY OBJECTIVES/JOB SUMMARY The Customer Support Specialist is responsible for providing exceptional... ...Minimum of 2 years of customer service experience required. Bilingual preferred. Experience in collections, billing support, or administrative...
Bilingual
Full time
Work at office
TOI TOI
Fort Myers, FL
5 days ago
Office Assistant
...support experience, preferably in a construction office environment. Bilingual English/Spanish is strongly preferred. Strong verbal and written communication skills a must. Previous customer service experience. Proficiency in Google Drive/Workspace....
Bilingual
Full time
Work at office
Monday to Friday
Weekend work
Superior Fence and Rail of Southwest Florida
Fort Myers, FL
2 days ago
Chiropractic Front Desk Receptionist
...Receptionist to provide our patients with exemplary customer service. Are you extremely friendly and... ...! Our unique approach to chiropractic care with a focus on the nervous system helps... ...years of customer service experience or bilingual fluency would be preferred but is not...
Bilingual
Full time
Part time
Work at office
Experience Health & Wellness Center
Cape Coral, FL
2 days ago
Optometry Receptionist
...join a stable company providing patient care in Optometry. We are looking for a dependable... ...skills Special Requirements Bilingual English/Spanish preferred Pleasant... ...and professional appearance Excellent customer service skills Knowledge, Skills And...
Bilingual
Immediate start
Family Health Centers of Southwest Florida
Cape Coral, FL
1 day ago
Remote Bilingual Call Center Representative | Spanish-English
...industry. We are looking for full-time bilingual call center representatives to support projects for a wide... ...issues, build strong relationships with customers, fact-find to identify needs while... ...ancestry, color, family or medical care leave, gender identity or expression...
Bilingual
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
Work from home
Shift work
MCI
Cape Coral, FL
2 days ago
Medical Receptionist
...Medical Receptionist Opportunity Caring for children is the most important thing we do at Island Coast Pediatrics, and our staff... ...Estero, & Cape Coral Ability to work one Saturday a month Bilingual in English/Spanish is a plus Minimum one year of medical office...
Bilingual
Work at office
Island Coast Pediatrics
Fort Myers, FL
4 days ago
Spanish Bilingual Limited Service Customer Service Representative
$18.46 per hour
...Description & Requirements Maximus is seeking Spanish Bilingual Limited Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility... ...to eligibility guidelines and policies, access to care issues, and escalated concerns. - Respond...
Bilingual
Minimum wage
Full time
Contract work
Temporary work
Work experience placement
Work at office
Remote work
Home office
Monday to Friday
Shift work
Maximus
Fort Myers, FL
4 days ago
Apertura Futura: Receptionist - State Farm Agent Team Member
$30k - $50k
...We're Hiring! Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions... ...multi-task Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license (must be...
Bilingual
Hourly pay
For contractors
Larry Snider - State Farm Agent
Fort Myers, FL
3 days ago
Medical Assistant Receptionist Bilingual Spanish
...Benefits: General and Preventive Care Benefit Women's Wellness Benefit Dental... ...or phone. The ideal candidate has strong customer service skills, an interest in learning more... ...Strong attention to detail Multitasking Bilingual - Spanish and English Fluency...
Bilingual
Work at office
Best Care Family & Wellness Centers
Fort Myers, FL
7 days ago
Dental Receptionist
$18 - $20 per hour
...who thrives in a busy environment, communicates effectively, and is passionate about providing outstanding patient care and customer service. Bilingual English/Spanish candidates are preferred. Schedule: Full Time, Monday-Friday Responsibilities Greet patients...
Bilingual
Hourly pay
Full time
Work at office
Local area
Monday to Friday
Flexible hours
Specialized Dental Partners
Fort Myers, FL
1 day ago
Lawn Spray Technician
...safety and compliance with regulations, performing equipment maintenance, and, providing customer service. The role requires physical work, chemical knowledge. Candidate must have a clean driving record and be able to pass a background check. Bilingual preferred....
Bilingual
Walter Salazar Pest Control LLC
Lehigh Acres, FL
8 days ago
Bilingual Front Desk Receptionist
...We’re seeking an energetic, polished, and highly organized bilingual (English/Spanish) Receptionist to lead front-desk operations... ...English (required) A people-first attitude with exceptional customer service skills The ability to multitask and stay organized...
Bilingual
Contract work
Work at office
Robert Half
Fort Myers, FL
10 days ago
Product Support Sales Rep (PSSR)
...must be a visible, active, and recognized customer support leader throughout your area of... ...: The requirements listed below are representative of the knowledge, skill, and/or ability... ...required; overnight travel required Bilingual a plus. Work Environment: The work...
Bilingual
Local area
Night shift
Dobbs Equipment
Fort Myers, FL
4 days ago
Administrative Assistant
...Job Responsibilities: Assist customer with product questions, ordering, order... ...mails Taking sales orders from sales representatives and customers by phone, radio, email and... ...in moving heavier or bulkier objects Bilingual (English & Spanish) preferred What...
Bilingual
For contractors
Work at office
Local area
CRH
Lehigh Acres, FL
2 days ago
Administrative Assistant
...maintaining accurate records, and assisting with customer, vendor, and internal communications. The... ..., or HR administrative processes. Bilingual (English/Spanish) a plus. Strong... ...surround yourself with team members that care and offer services that exceed client expectations...
Bilingual
Weekly pay
Work at office
Down2Earth
Fort Myers, FL
2 days ago
B2B Sales Representative
$100k
...professionals to join our most aggressive and lucrative Sales Representative Program ever offered. Demonstrate your passion and sales... ...ability, with assertive, positive, persistent style · Bilingual · Motivated self-starter with effective time management skills...
Bilingual
Local area
Slice Merchant Services
Cape Coral, FL
a month ago
Outside Sales Relocation Consultant
...high standard of quality and service, ensuring an exceptional customer experience. Key Qualifications Strong closing ability... ...Definitely a PLUS! ~2 or more years Sales Experience (Preferred) ~ Bilingual Compensation Top Paid Commissions Earned!! Uncapped...
Bilingual
Relocation
Good Greek Moving & Storage
Fort Myers, FL
9 days ago
Wound Care Nurse Practitioner or Physician Assistant (NP/PA)
$140k
...Nurse Practitioner Or Physician Assistant For Wound Care Program A growing outpatient practice in Southwest Florida is seeking... ...with active Florida license Wound care/vascular experience preferred (2–5 years ideal) Spanish bilingual preferred, not required...
Bilingual
Local area
AMN Healthcare
Fort Myers, FL
3 days ago
Front Desk Receptionist
...believes in Elite DNA's mission statement. - Bilingual Preferred: Fluent in Spanish. OTHER... ...problems. - Must believe in health care with dignity for all. EDUCATION AND... ...The physical demands described here are representative of those an individual must meet to successfully...
Bilingual
Work at office
DNA Comprehensive Therapy Services
Estero, FL
5 days ago
Phlebotomist
...Description : The Patient Services Representative I (PSR I) represents the face of the... ...phlebotomy experience preferred. Customer service in a retail or service environment... ...site for coverage. If candidate is bilingual, must have excellent understanding of both...
Bilingual
Full time
Monday to Friday
Shift work
Synectics
Fort Myers, FL
7 hours ago
Outside Sales Consultant
...Description SALES CONSULTANT / OUTSIDE SALES REPRESENTATIVE Fence Direct | Fort Myers, FL |... ...ROLE Fence Direct is hiring a driven, customer-focused Sales Consultant to join our... ...required (mileage reimbursed) | ✓ Bilingual English/Spanish strongly preferred ✓...
Bilingual
Full time
Contract work
Work at office
Fence Direct Inc
Fort Myers, FL
a month ago
Home Health Aide
$15 - $17 per hour
...Home Health Aides (HHAs), Caregivers, CNAs, and Personal Care Assistants (PCAs) Locations Served: Fort Myers, Naples, and surrounding... ...pass a background check Authorized to work in the U.S. Bilingual skills are a plus We are committed to creating a better...
Bilingual
Bi-weekly pay
Part time
Relief
Immediate start
Flexible hours
Night shift
Weekend work
Caring Senior Service
Fort Myers, FL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Bilingual Customer Care Representative I. Be the first to apply!