Business Analyst, Patient Services

Salary: $81,500 - 108,600 per year Requirements:

• We expect a bachelors degree.
• We prefer a business analysis-related certification.
• We require at least 3 years of direct business analysis experience.
• We prefer 5 or more years of experience in technology-related fields and the industry.
• We prefer experience in biopharma and Salesforce.

• We act as a subject matter expert and champion for customers and internal stakeholders, helping our product team deliver strong digital experiences, especially for patient support programs.
• We partner with product managers, business stakeholders, and technology teams to gather, document, and convert business needs into clear user stories and acceptance criteria.
• We assess existing business processes to uncover opportunities for improvement, automation, and better alignment with strategic priorities.
• We support the product backlog by refining and prioritizing features based on business value, stakeholder input, and customer insights, while helping development teams stay unblocked.
• We lead and contribute to agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• We perform gap analyses and impact assessments for proposed changes or new features, and help define and track KPIs to evaluate product performance.
• We ensure business objectives and technical solutions stay aligned throughout the product lifecycle and validate that delivered features meet requirements.
• We maintain detailed documentation, preserve requirement traceability, and support change management and training to drive adoption of new solutions.
• We use qualitative and quantitative analysis to inform product decisions and ensure compliance with privacy regulations and internal policies.
• We promote continuous improvement in operational processes and help sustain a collaborative, diverse, and inclusive work environment aligned with our LeadRx culture.

• Support
• Salesforce

More:

We are McKesson, an impact-driven Fortune 10 healthcare company delivering insights, products, and services that help make quality care more accessible and affordable. This role sits within our Specialty Health business unit at McKesson Canada and reports to the Senior Manager of Product Innovation. It is part of a high-impact product innovation team focused on shaping a transformative new platform and supporting large-scale digital transformation across patient support programs, specialty pharmacy, data migration strategy, and future application planning. We offer a competitive Total Rewards package, which may include bonus or long-term incentive opportunities, and our base pay range for this position is $81,500 to $108,600. We are committed to equal opportunity, a collaborative and inclusive culture, and meaningful work that helps shape the future of health.

last updated 42 week of 2026