Front of House Crew Member

Chick-fil-A Team Member

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

To be Charlottesville's most caring company winning hearts every day by serving guests with warmth, excellence, and genuine care.

Position Type: Full Time or Part Time (Open/Close/Weekends)

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

Core Responsibilities

Guest Experience

• Create a welcoming and friendly environment for every guest.
• Accurately take orders and ensure speed, accuracy, and attention to detail.
• Go the extra mile to make guests feel valued (carry trays, refresh beverages, greet warmly).

Teamwork & Communication

• Work collaboratively with peers and leaders to keep the front counter, dining room, and drive-thru running smoothly.
• Communicate guest needs and operational issues quickly and respectfully.
• Support kitchen and catering as needed during peak hours.

Cleanliness & Excellence

• Maintain dining, counter, and restroom cleanliness to Chick-fil-A standards.
• Follow health, safety, and sanitation protocols with integrity.
• Take pride in your appearance, uniform, and area of responsibility.

Growth & Development

• Seek feedback and coaching with humility and a desire to grow.
• Participate in team huddles, training sessions, and recognition programs.
• Demonstrate consistent reliability, positivity, and commitment to the team.

Key Competencies

• Hospitality Mindset
• Team Collaboration
• Attention to Detail
• Integrity & Reliability
• Strong Work Ethic
• Positive Attitude
• Smile & Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry up to 50 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.