Sales Support Representative

Summary:

The Sales Support Representative role is a vital part of the sales cycle, ensuring smooth operations and exceptional customer experience through accurate order processing, effective communication, and issue resolution. This position requires close coordination with internal teams to address challenges, maintain quality standards, and provide timely updates on inventory or product changes. Operating in a fast-paced environment, team members must be adaptable, organized, and detail-oriented to manage shifting priorities while upholding customer satisfaction and operational efficiency. By fostering trust and collaboration, this role supports both the sales team and customers, driving overall success for the organization.

Essential Functions & Responsibilities:

Order Processing and Management

• Accurately process customer orders received via phone calls, voicemail, email, or text messages.
• Ensure all orders are entered correctly and in a timely manner.
• Collaborate with the production team to verify order accuracy, product quality, and timely fulfillment.
• Communicate and finalize product transfers, substitutions, or order cancellations with relevant teams.

Customer and Team Support

• Provide prompt and professional responses to customer inquiries, including questions from house accounts, drivers, and sales representatives.
• Offer product recommendations, substitutions, and inventory updates to ensure customer satisfaction and address any order challenges.
• Resolve customer, driver, and sales team issues efficiently, escalating complex problems when necessary.

Inventory and Communication Management

• Monitor inventory levels daily and communicate product shortages or delays to the sales team.
• Proactively work with the sales and production teams to find solutions for affected customers.
• Share critical updates and pertinent information across team shifts to ensure continuity of service.

Administrative and Compliance Responsibilities

• Distribute and manage customer credit application forms as needed.
• Adhere to all responsibilities under the Hazard Analysis and Critical Control Point (HACCP) program to maintain compliance and safety standards.
• Report any accidents, incidents, near misses, or hazardous observations immediately to the supervisor.
• Document and maintain accurate records related to customer accounts, orders, and incidents

Additional Responsibilities

• Assist with other duties as assigned to support the team and ensure smooth operational workflows.

Education & Experience

• Highschool diploma or GED
• Minimum of two years in a customer service or data entry role. Previous food distribution experience is a plus.

Work Environment

• Accountability and Ownership: Take full responsibility for your work performance and behaviors, ensuring safety, quality, and productivity standards are consistently met.
• Adherence to Standards: Follow all Good Manufacturing Practices (GMPs), company policies, and established procedures to maintain compliance and uphold operational excellence.
• Team Collaboration: Foster and maintain positive working relationships with team members and internal stakeholders to support a cohesive and productive work environment.
• Communication Skills: Demonstrate strong verbal and written communication skills in English, effectively conveying information and addressing questions.
• Problem-Solving Resource: Act as a go-to person for team members and internal stakeholders, providing guidance, answering questions, and offering support as needed.
• Technical Proficiency: Exhibit excellent computer skills, particularly in Microsoft Office Suite, to manage tasks efficiently and accurately.
• Mathematical Competence: Apply basic math skills to perform job responsibilities with precision.
• Organizational and Detail-Oriented Skills: Manage tasks effectively, prioritize duties, and maintain attention to detail to ensure accuracy and reliability in all aspects of the role.
• Work Independence: Perform responsibilities under general supervision while demonstrating initiative and the ability to manage tasks autonomously.
• Technology: Ability to navigate and troubleshoot online ordering platforms, MS Office, and other sales communication tools.

Work Environment

This job operates in an office and warehouse environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand; walk; use hands to finger, handle or feel; and reach with hands and arms.