Community Manager

Community Manager – Fitstop Santa Monica

Ready to take the next step? Launch your fitness career at the studio that sets the standard - and grow into the leader you're working toward becoming.

About Fitstop  

Fitstop is The Home of Functional Fitness - a performance-based global brand with 170+ locations across 10+ countries delivering athlete-inspired group training designed to help everyday people move more and live more. Fitstop Santa Monica is the US corporate flagship studio - three years strong, deeply rooted in the community, and recognised as the best practice location for Fitstop across America. Every future US Fitstop location will be measured against the standard set here. This is not a typical fitness job.

Why Join Fitstop  

Be part of a fast-growing global fitness brand with 170+ locations worldwide. Work directly with Global HQ - your performance and voice have real visibility at the top. Be part of the US best practice studio - the benchmark every future location is measured against. Access ongoing development through the Fitstop Academy with a dedicated Business Performance Coach. Competitive hourly rate with a performance bonus tied directly to studio results. Mentorship and backing directly from Fitstop's global leadership team. A genuine pathway to a full-time, salaried General Manager role for those who deliver the results.

The Role  

Most fitness jobs put a ceiling on you. This one builds a floor. As Community Manager at Fitstop Santa Monica, you are the heartbeat of the studio - the face members see, the voice that converts, and the energy that keeps people coming back. You will grow and retain our membership base through active lead conversion and proactive, in-person and outreach-based engagement, both on location and out in the community. This is a part-time, hourly role at 20-25 hours per week with a direct line to Fitstop's Global HQ team. You won't just run the day-to-day - you'll contribute ground-level insight to the strategy shaping how Fitstop grows across the US. For the right person, this is the first step into a full-time, salaried General Manager career with a global brand.

Key Responsibilities  

Convert leads through phone, SMS, and face-to-face conversation - reach every new lead within 24 hours and turn trials and walk-ins into members. Grow and retain the membership base through on-the-floor relationship-building and proactive outreach to at-risk members before they cancel. Lead Fitstop Santa Monica's social media plan - capture and post content, and run member events, challenges, and local activations that drive belonging and referrals. Represent Fitstop out in the community through partnerships, pop-ups, and on-assignment outreach. Partner directly with Global HQ - report on leads, conversions, and retention, and bring your insight to a weekly planning meeting. Use Fitstop's CRM and content creating platforms accurately and uphold the best practice front-of-house standards Fitstop Santa Monica is known for.

What Success Looks Like  

Consistent membership growth month over month. A retention rate that reflects a community people don't want to leave. A lead pipeline that is always warm and always moving. A social presence that is alive and engaging. A studio that runs like the best practice location it is, every shift.

About You  

You don't need a decade in the fitness industry - but you do need to be the kind of person who walks into a room and makes it better. You are warm, driven, commercially minded, and genuinely passionate about people and fitness. You pick up the phone and start conversations rather than waiting. You follow through, take ownership, and see the bigger picture. Maybe you are a fitness enthusiast who has been waiting for the chance to step into something that fuels your purpose. Maybe you are working a role that pays the bills but doesn't feed the fire. Either way - if fitness is your world and people are your superpower, we want to hear from you.

Qualifications  

CPR/AED Certification required. Demonstrated experience in a customer-facing sales or service role. Group fitness and/or personal training experience preferred. Availability for 20-25 hours per week including early mornings, evenings, and weekends. Nationally accredited fitness certification preferred but not required.

This role is available now. Apply here - we move quickly on the right candidate.