Senior or Lead AWS Connect Engineer.

Need Genuine candidates only

Our client is looking to hire a Senior or Lead AWS Connect Engineer. This resource will be responsible for everything end to end. This is a scratch effort whoever it'll be doing enhancements to go along with some new development and need to have strong enough communication skills to talk with business stakeholders. The full JD is below but they're looking for someone who has 6-8 years of enterprise level hands on experience with Amazon Connect and need to have done lambda dev in Python.

This position can sit remote but most be EST or CST. This will be a long term contract.

With submission s must include LinkedIn profiles and two managerial references with work emails.

They aren't looking for an admin or architect for this opening.

This is a hands-on development role, not an administrator or architect position. The ideal candidate will possess deep Amazon Connect expertise, strong AWS development experience, and the ability to work directly with business stakeholders to translate requirements into scalable solutions. The successful candidate will own initiatives from requirements gathering through design, development, deployment, and production support.







Key Responsibilities

• Serve as the lead technical resource and primary owner for the Amazon Connect platform.
• Partner with business stakeholders to gather requirements, identify gaps, and recommend solutions.
• Design, develop, test, deploy, and support Amazon Connect enhancements and new capabilities.
• Build Proofs of Concept (POCs) and provide technical recommendations for future platform growth.
• Lead implementation of new Amazon Connect features and capabilities.
• Troubleshoot complex production issues, perform root cause analysis (RCA), and implement corrective actions.
• Develop and maintain integrations between Amazon Connect and enterprise CRM platforms.
• Collaborate with Salesforce, application development, and infrastructure teams.
• Identify opportunities to leverage AI and automation capabilities within the contact center environment.
• Provide technical leadership and mentorship to supporting development resources.
• Support ongoing platform modernization and enhancement initiatives resulting from business growth and acquisitions.

Required Qualifications



Experience

• 8+ years of overall software engineering experience.
• 6-8+ years of hands-on Amazon Connect development experience.
• Experience owning and supporting enterprise-scale Amazon Connect environments.
• Strong experience leading projects from solution definition through production deployment.
• Demonstrated experience working directly with business stakeholders and cross-functional teams.

Amazon Connect Expertise

• Deep hands-on experience with:
  • Amazon Connect
  • Contact Flows
  • Call Routing
  • IVR Design and Configuration
  • Advanced Voice Capabilities
  • Amazon Connect Contact Lens
  • Call Recording and Transcription Features
  • Amazon Connect Analytics and Reporting
  • Outbound Campaigns
  • Progressive Dialer

AWS & Development Skills

• Strong Python development skills.
• Experience building and maintaining AWS Lambda functions.
• Experience with:
  • Amazon S3
  • DynamoDB
  • CloudWatch
  • IAM
  • API Gateway

Integration Experience

• Experience integrating Amazon Connect with enterprise CRM platforms.
• Strong understanding of REST APIs and enterprise integrations.
• Salesforce integration experience preferred.

Technical Leadership

• Ability to define solutions, drive technical decisions, and take ownership of outcomes.
• Strong troubleshooting and production support experience.
• Experience performing root cause analysis and implementing long-term solutions.
• Ability to manage projects through the full software development lifecycle.

Preferred Qualifications

• AWS Certifications.
• Experience with Amazon Kinesis Data Streams and Firehose.
• Experience with Contact Trace Records (CTR) processing.
• Familiarity with AWS CLI.
• Experience with Amazon Bedrock and Amazon Polly.
• Salesforce Service Cloud knowledge.
• Experience implementing AI-powered contact center capabilities.
• Bachelor's degree required; Master's degree preferred.