Technical Support Representative 1

Job Title

Our CompanyLancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We welcome talented, passionate, and highly motivated individuals to join our team.

Job Description

SummaryTechnical phone support and warranty processes

Essential Functions

• Technical phone support/interaction with customers and service technicians resolving issues/repairs as being reported
• Assisting customer, sales and technicians with various of question on parts/equipment
• Processing warranty claims and warranty orders/working with planers and logistic
• Researching part numbers, drawings, BOM ETC within the system
• Reporting quality or production issues.
• Testing or inspection of parts/equipment.

Knowledge, Skills, and Abilities

• High mechanical and technical ability
• Knowledge and understanding of beverage systems and equipment and concepts to troubleshooting equipment
• Knowledge of electrical and refrigeration operation
• Excellent communication/phone skills
• Ability to work under pressure and dealing with irate customers/agents
• Ability to work with minimal supervision and self-starter
• General knowledge of computers, excel, word, access ETC..

Education and Experience

• High school diploma required / technical school / collage helpful
• 3 plus years of field technical experience/working within the beverage industry preferred
• General Computer knowledge

Lancer Worldwide is unable to sponsor applicants for employment-based visas for this position. All candidates must be legally authorized to work in the United States at the time of application and throughout employment, without the need for employer-sponsored visa status now or in the future.

EEO StatementLancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.