Technical Support Engineer

Customer Care Support SpecialistAs a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to customers deploying Nokia's Fixed Networks Access products. You will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on the Nokia Fixed Networks products and solutions and will establish and maintain strong relationships throughout the customer's lifecycle. This role requires a balance of product knowledge, remote diagnostic experience, excellent judgment, a strong desire to "solve" the problem, and an ability to continually learn.We are looking for highly motivated, responsible, high caliber engineers who like to know how things work and are excited to eliminate problems in customer networks. Aptitude and attitude are more important than meeting specific experience criteria.Your ResponsibilitiesProblem-Solving and Analytical Expertise: Utilizes advanced analytical skills to address complex, non-routine problems and offers innovative perspectives.Leadership and Mentorship: Acts as a professional advisor, mentor, and trainer, providing guidance to teams and less experienced personnel.Technical Project Management: Leads technical projects with manageable risks and resource requirements, while ensuring SLA compliance and resolving escalated cases.Advanced Troubleshooting and Collaboration: Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R&D teams for fixes.Customer and Vendor Interaction: Engages with customers and third-party vendors to address complex cases, provide workarounds, and ensure quick recovery during critical outages.Knowledge Sharing and Documentation: Creates, reviews, and approves technical documents, guidelines, and knowledge articles, while performing training and knowledge transfer across teams.Your Skills and ExperienceB.S. in Telecommunication, Networking, Computer Systems Engineering.5 to 7 years of proven experience in Networking (switching and routing protocols), Fixed Network Products (xGPON), Software Defined Networks (SDN), Cloud & Virtualization, programming, Linux and databases.Networking, programming, Linux, Cloud & Virtualization Certifications will be a plus.Excelling communication skills, including advanced to fluent English.More InformationSome of our benefits in US:Corporate Retirement Savings PlanHealth and dental benefitsShort-term disability, and long-term disabilityLife insurance, and AD&D – Company paid 2x base payOptional or Supplemental life and AD&D insurance (Employee/Spouse/Child)Paid time off for holidays and VacationEmployee Stock Purchase PlanTuition Assistance PlanAdoption assistanceEmployee Assistance Program/Work Life Resource ProgramThe above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.Job InfoJob Category Customer ServicesDegree Level College degree level 2 (Bachelor's)Job Schedule Full timeJob Type ExperiencedJob Identification 38386Role Type Individual contributorSalary Range USD $105342 - $173062 Per annum * Plus, potential incentive/variable compensation for eligible roles.Experience level ExperiencedLocations 3201 Olympus Boulevard, Dallas, Texas, 75019-4520, US 600 March Road, Ottawa, Ontario, K2K 2E6, CA (Hybrid)Regular or Temporary Regular