TECHNICAL SUPPORT ENGINEER 2 (REMOTE)

Technical Support Engineer 2DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of customer data, applications, and equipment. DataBank's managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power, and network transport services.DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide system management and monitoring to meet and exceed the SLA requirements of DataBank as well as maintain industry best practices and procedures for operation in a multi data center environment. The Technical Support Engineer 2 will be part of the team that addresses Windows, Linux, Cloud, Application and Network issues and brings them to resolution. They also assist in the documentation and training of the Support team.The ideal candidate for this position will be a quick learner who can solve complex problems related to various technologies. Additionally, this candidate will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment and implement efficiencies in daily processes.ResponsibilitiesTroubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloudPerform maintenance activities within the VMware platformAssist with configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plusSupport creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat-prevention settingsManagement and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFSTroubleshoot network issues related to routing, firewalls and Load BalancersHelping create and maintain team standards, policies and proceduresConfiguration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environmentTroubleshooting issues related to web services, specifically IIS, Apache and ColdFusionProvide technical assistance to DataBank's customers for the support and management of Windows and Linux ServersAssist with deployment and maintenance of diverse client systems including Windows and Linux systemsProvide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environmentAssist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomesIdentify and implement efficiencies to daily processes and proceduresResponsibilities will include participation in an "on call" rotation and provide after-hours availabilityMay perform other duties and responsibilities that management deems necessary from time to time.Qualifications5+ years of experience required in the Information Technology field3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMwareExperience managing and configuring Active Directory including, replication services, group policies and folder redirectionExperience supporting Microsoft products including SharePoint, Office365 and SCCMExperience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting3 + years of experience with Microsoft SQL and Microsoft IIS servicesScripting experience with Python, PHP or PowerShell is requiredExperience with MySQL, Apache and Cold FusionFundamental Backup and Patching knowledgeExcellent troubleshooting, problem-solving and organizational skillsSuperior customer service skillsProject management oriented with ability to lead project planning through implementationStrong written and verbal skills, comfortable preparing documentation of procedures and guidelinesDetail orientation, and the ability to record, organize, and communicateAbility to work flexible schedules when requiredAbility to multitask and appropriately prioritize dutiesA self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teamsOccasional travel may be requiredExperience with Ansible a plusBenefitsHealth, Vision, and Dental Insurance PackagesShort-Term and Long-Term Disability InsuranceLife Insurance401k with company match3 weeks' Paid Time Off and Paid Holiday