Founding Customer Success
$120k - $150kOscar
Get AI-powered advice on this job and more exclusive features. This range is provided by Oscar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,000.00/yr - $150,000.00/yr Founding Customer Success Manager | YC-Backed | On-Site in San Francisco (Startup Experience Required) Location: San Francisco, CA (On site only) Type: Full-time Compensation: Base Salary: $120,000 to $150,000 Bonus: $20,000 to $40,000 Equity: Competitive and meaningful (discussed during process) About the Company We are hiring on behalf of a Y Combinator backed startup based in San Francisco, building powerful tools at the intersection of data infrastructure and observability. Backed by leading investors and technical founders, the product is already in the hands of engineering teams solving complex problems across the modern data stack. We are now hiring a Founding Customer Success Manager (CSM) to ensure those customers succeed. This is a high impact, hands on role for someone who is ready to own relationships with technical buyers like Heads of Engineering, CTOs, and Data Platform Leads, drive retention and expansion, and lay the foundation for a scalable customer success function. What You Will Do Serve as the first full time customer success hire reporting directly to the leadership team Onboard new technical customers and ensure smooth handoff from sales with fast time to value Develop deep knowledge of each customer's stack and use case, acting as a trusted advisor Proactively manage adoption, engagement, and renewals Partner with sales on expansion opportunities and upsell paths Build and iterate on customer success playbooks, onboarding flows, and support resources Collect and share customer feedback with product and engineering Represent the company in onsite customer sessions, business reviews, and key account strategy meetings Who We Are Looking For We are looking for someone with strong customer facing experience in technical SaaS who thrives in early stage startups and wants to build, not just maintain. Startup experience is required. Must Have Experience: 3 to 6 years in Customer Success, Solutions Engineering, or Post Sales roles at early stage SaaS startups Experience working with technical users in areas like data infrastructure, developer tools, or APIs Ability to manage onboarding, training, QBRs, and renewals with minimal support Experience working with mid market and enterprise clients Strong written and verbal communication skills, including live technical conversations Comfortable working cross functionally with Sales, Product, and Engineering Based in or relocating to San Francisco. This is an onsite role Bonus Points For: Experience at a Y Combinator backed startup Background in data engineering, observability, or developer tooling Familiarity with tools like Looker, dbt, Airflow, Segment, Snowflake, or Postgres Experience building customer education content or CS tooling stack Why This Role Is Special You will be the first CSM, laying the foundation for how the company supports and grows its user base You will have direct access to the founding team and real input on product You will work onsite in San Francisco with a tight knit, high output technical team Product market fit is real and your work will drive the next phase of growth Competitive salary, equity upside, and the chance to shape an elite GTM function Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Business Development, Information Technology, and Sales Industries Blockchain Services, Data Infrastructure and Analytics, and Technology, Information and Internet Referrals increase your chances of interviewing at Oscar by 2x Get notified about new Customer Success Specialist jobs in San Francisco County, CA . United States $80,000.00-$110,000.00 5 days ago San Francisco, CA $50,000.00-$120,000.00 10 months ago San Francisco, CA $22.00-$23.00 6 days ago San Francisco, CA $65,000.00-$90,000.00 4 days ago Customer Success Associate - Fast Growing Startup San Francisco, CA $120,000.00-$140,000.00 4 days ago San Francisco, CA $62,000.00-$120,000.00 5 days ago San Francisco, CA $90,000.00-$110,000.00 1 month ago San Francisco, CA $120,000.00-$160,000.00 1 month ago San Francisco, CA $22.00-$23.00 5 days ago San Francisco, CA $22.00-$23.00 5 days ago Customer Success Specialist (Full-Time/Intern) San Francisco, CA $105,000.00-$130,000.00 2 weeks ago San Francisco, CA $60,000.00-$90,000.00 1 month ago United States $118,400.00-$162,700.00 2 days ago San Francisco, CA $90,000.00-$120,000.00 1 month ago Customer Success Manager (Social, Remote) San Francisco, CA $75,000.00-$85,000.00 1 month ago San Francisco, CA $134,000.00-$155,000.00 2 weeks ago Technical Customer Success Manager - San Francisco based San Francisco, CA $140,000.00-$170,000.00 5 days ago Customer Success Manager II, Global Strategic Customer Success Specialist (Onboarding, AI) San Francisco, CA $145,000.00-$160,000.00 4 days ago San Francisco, CA $120,000.00-$160,000.00 3 months ago San Francisco, CA $120,000.00-$140,000.00 3 days ago Customer Care Specialist I - Payment Support San Francisco, CA $21.30-$26.10 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Oscar
$180k
Embeddables is hiring a Founding Product Marketer in California to lead product messaging... ...marketing and the ability to translate customer needs into effective solutions. You'll work... ...core assets for sales and customer success. Competitive salary starts at $180k plus...Suggested- Poka Labs in California is looking for a dynamic Implementation Manager to bridge customer and engineering needs. This role involves working closely with customers to integrate our AI product into their workflows effectively. You will ensure customers adopt the product...SuggestedWork at office
- ...joining at an inflection point. As a Agent Success Manager , you’ll build the playbooks,... ...define how Kastle partners with technical customers for long-term success. You’ll be both... ...examples). Nice to Have Ex‑founder or Early/founding FDE or first FDE hire experience (you...SuggestedLive inRelocation package
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Since our founding, Service Objects has worked to be the data science company that puts people... ...with tools so they can be sure every customer record in their system is as genuine,... ...profitable since day one. We plan to double that success over the coming years with the release...SuggestedFull timeContract workTemporary workWork experience placementWork at officeLocal areaRemote workFlexible hours- ...information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in the US, Massive Bio is scaling its... ...access to cutting‑edge therapies. About The Role As a Client Success Manager, you will be the primary point of contact for a...SuggestedContract workWorldwide
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...Description Dovetail is the world's leading customer insights hub, helping thousands of teams... ...and improve the quality of their thing. Founded in 2017 by Benjamin Humphrey and Bradley... .... You'll work partner with customer success during the sales process to ensure your...Work at office6AM City
California, MO11 hours ago$90k - $115k
...plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser,... ...everything we do. The Role As a Regional Clinic Success Manager, you will drive strategic growth... ...expansion opportunities and developing customized approaches for each market Conduct...Full time- ..., as we build the path to becoming the number one supplier in the casino industry. Overview At IGT, we consider the role of a Customer Success Manager (CSM) to be of utmost importance in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize...
International Game Technology
California, MO4 days ago - ...Role? We’ve made a ton of progress (4XX+ customers, $Xm ARR, profitable & cash-flow positive... ...questions. Cross‑team work: work with Customer Success, Engineering, and Product to consistently delight customers. Work with our co‑founding team on all things sales and revenue...Contract workFor contractorsH1bWork at officeRemote workVisa sponsorshipRelocation package
Agave
California, MO1 day ago $50k - $100k
...new logos, opening the door for long-term success by securing the first deal within... ...landing Scribe's largest net-new enterprise customers and setting the foundation for expansion... ...consistently. We’re growing fast - since our founding in 2019, we’ve grown to over 5 million...Full timeContract workWork at officeRemote workHome officeFlexible hoursscribehow.com
California, MO11 hours ago- VentorTech LLC is looking for a Customer Success Manager to excel in a hybrid role based in California. You will develop strong client relationships, conduct software demonstrations, and ensure client success with Odoo’s solutions. The ideal candidate should have a Bachelor...
- ...early-stage tech company with a big vision. Founded by industry experts and financially... ...Specialist who thrives in a fast-paced, customer-focused, and data-heavy environment. In... ...ensure that our customers experience maximum success across a range of product offerings -...Contract workRemote work
Revyse Inc
California, MO4 days ago - ...achieve their goals? Are you one of the most ambitious people you know? If so, you’ll be right at home at Unwrap. We are hiring a Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys...Relocation
- ...connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Customer Success Manager, SMB in District of Columbia, California, Texas, or Washington . As a Customer Success Manager, you will be...Full timeRemote workWorldwideFlexible hours
- ...confidence by providing safe and effective solutions for improving health and beauty. As we continue to scale, we are looking for a Customer Success Operations Manager who will play a key role in supporting our people operations and ensuring a seamless employee experience...Flexible hours
iRestore
California, MO11 hours ago - ...of Medicine, Harvard Medical School, Columbia Engineering, and White House alums. The opportunity We’re seeking a full-time Customer Success Manager to join our growing Partnerships team. At Recover, the Partnerships team works closely with government and community organizations...Full time
$70k - $90k
...innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth. The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions....Immediate startRemote workFlexible hours$20k
...to the CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these... ...regular cadence. Data Analysis: utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns...Local areaRemote workFlexible hours$20k
Overview Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their... ...mentor and resource to new hires, and members of the non‑Enterprise Success Team. What you'll bring 4+ years of combined experience in...Minimum wageFlexible hours- ...Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...purchasing program. More details about company benefits can be found at the following link: EEO Statement Salesforce is an equal‑...Flexible hours
$100k - $150k
...reliability required entirely new infrastructure. Founded by engineers from SpaceX, Google, and... ...to identify opportunities, guide customers through technical evaluations, and close... ...technical evaluations and pilots. Define success criteria and drive evaluations toward...Contract workWork at officeSift
California, MO2 days ago- ...market. We are looking for a high-impact, highly organized Customer Success Lead to join us onsite at our corporate office in Marina Del... ...businesses grow, optimize their routes, and create jobs through AI. Founding Seat: Join early, shape the playbook, and build the...Work at officeLocal areaImmediate start
$300k - $340k
...to work with data safely and instantly. Founded in 2015, Immuta is trusted by Fortune 50... ...in bringing this vision to life for customers. Your Role As a Regional Account Executive... ...Engineering, Product, Marketing, and Customer Success to ensure successful onboarding,...Contract workLocal areaWorldwide- ...HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies... ...initial interest to deal close and coordinate collaboration with customer success, technical teams, etc., to grow Pigment\'s business. You will...Full time
Pigment LLC
California, MO5 days ago $75k
...Location: California Categories: Sales and Customer Service Account Executive A world... ...Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate... ...things out. Love for travel: We were founded by people who wanted to travel and want...Full timeTemporary workPart timeWork at officeLocal areaFlexible hoursNight shift- What You’ll Do Build and manage strategic customer relationships. Drive adoption, upsell, and expansion opportunities. Act as the customer... ...someone who lives in US. What You Bring 5+ years in Customer Success or Account Management. Proven record in retention, renewals,...Work at office
$89k - $124k
Y-Axis is seeking a Remote Customer Success Manager based in California to engage with Enterprise customers, ensuring successful product deployment and satisfaction. You will build strong relationships, acting as a trusted advisor and gather feedback for product improvements...Remote job$70k - $90k
Alitec Pte Ltd is seeking a Customer Success Manager to develop strong client relationships and ensure success with Odoo products. The role involves conducting software demonstrations and collaborating with sales to onboard new clients. Candidates should possess a Bachelor...- Valid8 Financial, Inc. is looking for a Senior Client Success Manager focusing on the West Coast. This role involves managing high-value client accounts, driving program growth alongside marketing and product teams, and ensuring client satisfaction. With over 5 years in...Remote workFlexible hours
$86.6k - $139k
ServiceTitan, Inc. is looking for a Customer Success Manager (Enterprise) - Max to manage a portfolio of strategic, growth-oriented customers. The successful candidate will act as a strategic advisor, helping customers leverage automation for measurable outcomes. Key responsibilities...
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