Business Transformation Project Manager

Business Transformation Project Manager

Business, Platform & Data Transformation Program Specialty Pharmacy Customer

Role Title - Business Transformation Project Manager

Engaged By - Altimetrik (contract)

Engagement Type - Contract

Client / Program - Specialty pharmacy customer enterprise business, platform and data transformation

Team - Business Transformation Team

Reports into - Business Transformation Lead / Transformation Office

Location - US (travel may be needed to Memphis, TN if or when needed)

Experience - 15+ years in business transformation / change-led project management

About the Engagement:

Altimetrik is delivering an enterprise business, platform and data transformation program for a specialty pharmacy customer shifting the organization from a manual, reactive operating model to an intelligent, configuration-first, AI-enabled platform. The program is large and multi-threaded, spanning numerous concurrent workstreams (platform foundation, pharmacy operations, hub and portals, patient access, distribution, revenue cycle, therapy management, and a dedicated data & AI track) delivered across six milestones and phased by therapy and by site.

Alongside the technology delivery organization sits the Transformation Office and its Business Transformation Team, which owns the human and operational side of the change. The Transformation Office runs its own portfolio of workstreams in parallel with platform delivery: portfolio governance and vendor management; enterprise operating model (workflow redesign, SOPs, and regulatory readiness); change and culture; data and analytics; workforce and people; communications; and benefits and ROI tracking. The Business Transformation Project Manager is a core member of this team and owns the project management discipline across that entire portfolio not a single workstream.

Role Summary:

The Business Transformation Project Manager manages the full portfolio of projects run out of the Transformation Office spanning portfolio governance, enterprise operating model, change and culture, data and analytics, workforce and people, communications, and benefits and ROI, not a single workstream. Working under the Business Transformation Lead and alongside the Senior Business Analyst, Change Manager, and workstream owners, this role plans and drives every business-side initiative that ensures the new platform is matched by new operating processes, prepared stakeholders, and a workforce ready to adopt it with the same rigor, governance, and reporting discipline applied consistently across the whole Transformation Office. It is distinct from technology delivery program management: the focus here is on business transformation outcomes process redesign, data readiness, change adoption, and benefits realization coordinated closely with the delivery teams but owned on behalf of the business.

Key Responsibilities:

Business Transformation Project Delivery

Plan and manage the Transformation Office project portfolio business-change, process-redesign, and adoption initiatives with clear scope, timelines, milestones, and owners.

Coordinate business-readiness activities to the delivery roadmap, so process changes, training, and operational cutover align with each platform milestone and site/therapy rollout.

Track and report progress on business-transformation workstreams plans, dependencies, risks, issues, and decisions to the Business Transformation Lead and Transformation Office.

Manage cross-team dependencies across every Transformation Office workstream and with the technology delivery teams ensuring hand-offs and readiness gates are met on all sides, not just between business and technology.

Drive documentation of current- and future-state workflows in partnership with the Senior Business Analyst and workstream owners across data, workforce, and communications, translating operating-model, data, and change initiatives into actionable project plans.

Own the milestone-gate project plan for operating-model and regulatory workstreams workflow redesign, SOP rewrites, and REMS/regulatory validation coordinating closely with the Senior Business Analyst and Compliance to keep every gate on schedule.

Change, Stakeholders & Adoption

Support the change-management plan in partnership with the Change Manager stakeholder engagement, communications, training, and transition planning across affected teams.

Facilitate stakeholder alignment across business functions, keeping sponsors and operational leaders informed, engaged, and prepared for change.

Manage business-side risks and issues to resolution, escalating where readiness or adoption could be at risk, and protecting operational continuity throughout the transition.

Track adoption and readiness outcomes, ensuring the business realizes the value the new platform and operating model are intended to deliver.

Track UAT and data-quality validation across workstreams, coordinating multi-cycle test execution, defect triage, and business sign-off across the full portfolio not only platform-facing features.

Manage the benefits-realization and ROI reporting cadence, ensuring KPI baselines, dashboards, and milestone benefits reports are delivered on schedule across the program.

Required Qualifications & Experience

15+ years in project management with a strong emphasis on business transformation, process change, and operational adoption not purely IT/technical delivery.

Proven track record managing business-change and transformation projects within large, multi-workstream programs, ideally as part of a Transformation Office or PMO.

Experience managing multi-workstream transformation portfolios spanning process/workflow redesign, data migration and governance, training and workforce readiness, and benefits realization tracking not just a single functional track.

Strong stakeholder management and facilitation skills, with the ability to work across business functions and align operational leaders around change.

Solid grounding in change management and business readiness communications, training, transition, and adoption working alongside dedicated change and business-analysis roles.

Excellent planning, tracking, and reporting discipline, with confident governance and status communication to senior stakeholders.

Experience coordinating business workstreams with technology delivery teams in an Agile/milestone-based delivery environment.

Comfortable operating in a contract capacity and integrating quickly into an established client Transformation Office and delivery organization.

Preferred / Advantageous

Experience in specialty pharmacy, rare disease, or other regulated healthcare (HIPAA, REMS, accreditation) environments.

Exposure to platform-modernization or data/AI transformation programs and the operating-model change they drive.

Recognized project management and preferably change credentials (e.g., PMP, Prosci / change-management certification, or equivalent).

What Success Looks Like

Business-transformation workstreams delivered on plan and in step with each platform milestone no readiness gaps at cutover.

Stakeholders across the business informed, aligned, and prepared, with change adopted rather than resisted.

Clean coordination between business change and technology delivery, with dependencies and risks surfaced early.

Transparent, decision-ready reporting that the Business Transformation Lead and Transformation Office rely on.