Public Safety Dispatcher

Emergency Communications Dispatcher Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It's more than a job it's a career that has so much to offer. Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services. If so, take a look at these application tips: Completely fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting. HR does NOT use personnel files in the screening process. Contact information use an email address you can easily access at any time. The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job. Attach licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education. DO NOT attach resumes or cover letters. The City of Sparks does not review these items with the application. This is a continuous recruitment. Candidates may only submit one application in a 365 day period. Please submit a complete application (including any required attachments) as soon as possible in order to be considered. Applicants must attach a valid typing certificate to their application that reflects the candidate's ability to type at 45 net words per minute. Typing certifications may be obtained from a public/private employment agency or school. Certifications must have been obtained within the last 12 months, the test should be a minimum duration of three (3) minutes and the certificate must possess a signature from the certifying agency. On-line certifications will NOT be accepted. If you haven't completed a typing test/certification as listed above, please see below for ways to obtain one. Employ NV Career Hubs offers typing tests/certifications. To find a location visit: Candidates who meet minimum qualifications will receive an e-mail invitation to schedule the first of a three-part series, Civil Service Exam. Upon successful completion of the first exam, candidates will be moved to the next exam within the series. These exams are self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window. These exams only work on desk top or laptop computers. Tablets and mobile phones are incompatible. Additionally, the Safari browser is not supported on any device. If you do not have access to a desk top or laptop, you can make an appointment with HR to take your test in person. Candidates who pass the Civil Service Exam will be placed on an eligibility that will be good for up to one year. The department will consider candidates from that list based on rank order as vacancies become available. Those candidates that successfully complete the interview step will move onto the background step. The background process constitutes a comprehensive Police Department Investigation in which the Police Department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice. Description Learn to perform a variety of emergency communications dispatcher duties to include receiving 911 system emergency and non-emergency calls, dispatch assignments according to established police and fire procedures, and operate various communications center equipment simultaneously. Distinguishing Characteristics This class is entry level. Candidates are expected to successfully complete on-the-job training prior to advancing to the next level. Minimum Qualifications Must be 18 years of age at time of application. Education and Experience High School Diploma or equivalent Licenses and Certificates Must possess at time of application a valid typing certificate demonstrating the ability to accurately type forty-five (45) net words per minute. Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification. Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification. Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire. Knowledge, Skills and Abilities Knowledge of federal, state and local laws and ordinances related to the work Knowledge of basic fire and police and terminology Knowledge of organization and operation of police and fire and other emergency services Knowledge of recordkeeping principles and practices Knowledge of basic communication related to emergency radio and telephone and ability to use communication equipment including telephone, radio, paging, computer and related systems Ability to type and enter data related to day-to-day duties in a high paced environment, with accuracy and efficiency Ability to establish and maintain effective relationships with those contacted during work Ability to train others in work procedures Physical Demands Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc. Supplemental Job Posting Information This is a Civil Service position and is Non-Exempt under FLSA guidelines This position reports to the Emergency Communications Supervisor Supervision exercised: None Required to be called back, held over, work off-hours, evenings, nights, weekends and holiday shifts Required to work during emergency circumstances or inclement weather conditions Required to pass an audio and visual examination Must be willing to work evenings, nights, weekends and holiday shifts May be required to work off-site at an alternate emergency communications center location May be required to pass a pre-placement drug screen and background investigation Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling View phone number on click.appcast.io. Disclaimer The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10)