Communications Call Taker

:

Annual Salary : $55,265.60 - $71,843.20

Deadline to Apply: Friday, June 14, 2024

Position Information:

The Communications Call Taker receives incoming emergency and non-emergency telephone calls and evaluates requests for services; processes requests for services in a timely and appropriate manner using a variety of communication and computer equipment and systems; and performs related work as required.

Minimum Qualifications:

Graduation from high school or possession of a General Education Development (G.E.D.) certificate AND one year of experience in customer service involving direct contact with the public.

License Or Certificate:

• A valid driver's license is required at the time of appointment.
• Certification on the National Crime Information Center (NCIC) and Criminal Justice Information Systems (CJIS) is required within three months of appointment and must be maintained thereafter for continued employment.
• Certifications in Emergency Medical Dispatch (MPDS), Emergency Fire Dispatch (FPDS), Emergency Police Dispatch (PPDS) through the International Academy of Emergency Dispatching, and CPR certification at Healthcare provider level are required within three months of appointment; these certifications require the completion of continuing education units plus recertification every two years for continued employment.

The Ideal Candidate Will:

• Demonstrate commitment to public service, and value exceptional customer service.
• Assimilate quickly into the organizational climate; establish critical relationships to ensure success and contribution to the organization.
• Have outstanding written and oral communication skills.
• Demonstrate the ability to take ownership of problems to find solutions; share resources, information, and knowledge; and will encourage commitment to the County's mission and organizational goals.
• Be collaborative, hard-working and detail oriented while still being able to see the big picture.

Job Type: Full-time

Pay: $55,265.60 - $71,843.20 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person