Product Developer | Forward Deployed

What You’ll Be Doing Embed with customers. Work on-site and virtually with Epicor customers to understand their operations, observe real workflows, identify pain points, and separate symptoms from root causes. Build working solutions. Write production-grade software that solves customer problems in real environments. Integrate with Epicor platforms, customer systems, data sources, APIs, identity infrastructure, and cloud environments. Own delivery end to end. Lead the technical path from discovery and architecture through deployment, adoption, and post-go-live iteration. You will own the outcome, not just the handoff. Break through integration barriers. Navigate legacy systems, ETL pipelines, enterprise SSO, security requirements, regulatory constraints, data-residency needs, and production access challenges. Turn field work into product value. Translate customer learnings into reusable patterns, connectors, platform capabilities, and roadmap insights that make future deployments faster and stronger. Move quickly from insight to artifact. Prototype rapidly, put solutions in front of users, gather feedback, and iterate directly with the customer. Earn and maintain trust. Build strong relationships with customer engineers, operators, executives, and internal Epicor teams. Manage expectations, communicate clearly, and keep the work focused on business outcomes. What You’ll Likely Bring Builder mindset. You take ownership, challenge the status quo, and drive toward working solutions. You would rather build the thing than write a memo about building the thing. Engineering depth with customer empathy. You can write real production code and understand the human workflow on the other side of the software. Comfort with ambiguity. You can be dropped into a large, poorly defined, real-world problem and make progress with incomplete information. You decompose problems, prioritize, and course-correct quickly. AI-native thinking. You understand LLMs, RAG, agents, and AI-powered software deeply enough to architect solutions, evaluate trade-offs, and build appropriate evaluation, observability, and guardrails into what you ship. Strong communication and executive presence. You can explain technical direction clearly to engineers, operators, business stakeholders, and executives. Ability to disagree well. You can push back on customers or internal teams when needed, using evidence and judgment while preserving trust and momentum. Bias toward action. You move quickly, make decisions with imperfect information, and treat shipped-and-adopted as the definition of done. 4+ years of software engineering, solutions engineering, forward-deployed engineering, or technical delivery experience, with a track record of shipping production software into customer environments. Strong hands-on coding ability in at least one modern programming language, such as Python, JavaScript/TypeScript, or C#. Experience working in large, unfamiliar codebases and complex technical environments. Demonstrated experience integrating software with enterprise systems, including APIs, data pipelines, authentication/SSO, and cloud platforms. Direct customer-facing experience across discovery, requirements gathering, solution design, and delivery with technical and business stakeholders. Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience. Willingness to travel to customer sites, typically 20–40%, depending on the engagement. What Could Set You Apart Hands-on experience deploying AI/ML or LLM-based solutions into production, including RAG, prompt engineering, agentic orchestration, model evaluation, and output quality controls. Experience with enterprise SaaS platforms, cloud-based systems, and the security, compliance, and data-residency considerations of enterprise deployments. Familiarity with ERP, manufacturing, distribution, retail, supply chain, or related operational workflows. Experience with ETL processes, data pipelines, and enterprise data integration patterns. History of turning one-off customer solutions into reusable patterns, templates, connectors, or product capabilities. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Range Minimum: $94,000 USD Maximum: $151,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. #J-18808-Ljbffr Epicor