Customer Success Manager

Customer Success ManagerJoin to apply for the Customer Success Manager role at PerformYardPerformYard has developed a simple and effective product that drives our customers' employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team – that's where you come in!This is a 100% Remote position – now & forever.What You'll Do:Create long-lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue.Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term.Respond to phone calls and emails to support adoption, usage and expansion within the customer base.Meet or exceed aggressive responsiveness and quality goals.Be the voice and advocate of our customer – work with leadership and product teams to identify process improvements or product requirements, test new product ideations and improve satisfaction.Utilize Salesforce and additional internal tools to create the best possible business and service level outcomes for our customers.Proactively influence team culture by actively participating in team and company activities and opportunities for feedback.What you'll Bring:Bachelor's Degree.Minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software.Detail-oriented and action-oriented, with the ability to manage multiple requests, respond quickly and with high quality, and problem-solve on the fly.Enthusiastic and proactive self-starter with strong communication skills.Empathy for customer experience and a desire to make customers successful.Understanding or previous use of CRM, Customer Success or Help software tools.Excited to operate in a fast-paced start-up environment.Bonus Points:A desire to do and achieve brilliant things.Authentically curious – you love learning and improving yourself.Integrity is fundamentally important to you.You want to make a real difference.You are naturally entrepreneurial and street-smart.Benefits:In addition to your compensation plan, we also offer medical, dental, and vision health insurance with an HSA plan, disability insurance, a 401(k) plan, generous PTO, paid holidays, and other benefits.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionCustomer ServiceJ-18808-Ljbffr