Underwriting Operations Product Lead, North America Agency

Company Summary Mosaic is a global specialty insurance platform with an innovative structure allowing deployment of different forms of capital aligned for the benefit of clients and partners. We underwrite for 40 other top-rated carriers alongside our Lloyd’s syndicates 1609 and 2610—offering lead-line + syndicated capacity, and claims settlement authority across eight product lines via seven countries. We harness the heritage of Lloyd’s and benefit from the market’s global licenses and financial‑strength ratings. Job Spec Mosaic is looking for a North America Agency—Underwriting Operations Product Lead. This position is responsible for running the day‑to‑day underwriting operations for Mosaic’s Environmental and Excess Casualty product lines, including management of onshore delivery operations. Responsibilities Provide daily management of all aspects of agency underwriting operations for Environmental and Excess Casualty lines of business. Overall ownership of the delivery of agency underwriting operations, ensuring timely and accurate services to Mosaic’s Syndicated Capital Management (SCM) partners. Liaise and communicate with North America Environmental and Excess Casualty underwriting teams to deliver operational processing, update on performance and address queries. Coordinate with international agency operations counterparts to ensure global continuity in governance, process, communication, and managing expectations for SCM partners. Act as key point of contact for mitigation of any operational issues or concerns raised by stakeholders or customers. Conduct monthly underwriting meetings to review: Prior month‑end reporting (through month‑end report). Current status of submissions, binds, endorsements, etc. Trends in queries, focusing on specific queries that need underwriting assistance and how to address them prior to being sent to underwriting. Trends in data reception timelines (prior to inception, within one month, within two months, etc.). Provide regular reporting to underwriting product teams for open queries. Manage offshore operations performance, service‑level KPI, quality, timeliness, issue resolution, corrections, audit and benchmarking. Serve as key liaison between onshore underwriting teams and offshore processing teams, acting as escalation point for any offshore operational issues. Perform quality control on samples of transactions processed by offshore teams. Review, develop and implement optimal process flows; identify and implement opportunities to maximize offshore operations capabilities. Facilitate monthly, quarterly, and annual planning with Environmental and Excess Casualty underwriting teams to determine future operations resourcing requirements. Ensure operating procedures and guidelines are in place, followed, and maintained. Develop corrective action plans as needed related to business requirements and underwriting operations performance and delivery quality. Participate in projects to improve or automate operations, acting as subject matter expert for the Environmental and Excess Casualty product lines. Skills and Experience 6–10 years processing/supervising underwriting operational activities within a North American insurance agency, including submissions, clearance, binding/booking; offshore operations experience is essential. Experience with Environmental and Excess Casualty lines of business is required. Experience in a commercial/specialty insurance agency acting as coverholder of Lloyd’s is preferred. Strong communication skills, able to mitigate potential issues that arise. Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity. Ability to work collaboratively with a geographically distributed team and adapt quickly to new cultural norms and standards. Ability to manage offshore operations and drive maximum value from the relationship. Ability to work with employees and management at all levels. Self‑motivated; able to meet deadlines when required. Comfortable working with ambiguity in a young, maturing organization. Proficient with Microsoft Office products (Excel, Word, PowerPoint, Outlook, Power BI, etc.) and experience with policy administration systems. Mosaic offers Knowledge‑driven, supportive, collaborative entrepreneurial culture. Very competitive total rewards compensation package, reflecting business growth. Opportunity to build and grow the business. Mosaic celebrates diversity, equity and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer. The base salary offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for this position is $100,000 - $130,000. #J-18808-Ljbffr Mosaic Insurance