Receptionist

Director of First Impressions

Do you enjoy creating exceptional first impressions, staying organized, and helping an office run smoothly? Robinson & Casey is seeking a Director of First Impressions to serve as the welcoming face and voice of our firm while providing administrative support that keeps daily operations running efficiently.

This role is ideal for someone who is highly organized, professional, detail-oriented, and enjoys interacting with clients while supporting a fast-paced legal team. As the first point of contact for clients, visitors, and callers, you will play an important role in delivering a compassionate and professional experience for every person who interacts with our firm.

Please note: Out of courtesy to our office, please apply online. Applicants who call the Firm will not be considered.

At Robinson & Casey, we believe that compassion and doing things the right way go hand in hand. We specialize in Behavioral Health Law the Marchman Act and Guardianship which means we walk alongside families in the hardest moments of their lives, guiding them down proven legal paths to lifesaving treatment for their loved ones.

We're not just in the business of law. We're in the business of helping families rebuild, recover, and move forward through systems that work, processes we trust, and a team that shows up for every family we serve.

Our values Honesty, Courage, Integrity, Empathy, Perseverance, and Service guide everything we do.

Responsibilities

• Serve as the first point of contact for clients, visitors, and callers, providing a warm and professional experience
• Answer and direct incoming phone calls and emails to the appropriate team members
• Greet and assist clients and guests arriving at the office
• Manage incoming and outgoing mail, packages, and deliveries
• Maintain office supplies, inventory, and vendor orders to ensure smooth day-to-day operations
• Schedule meetings, appointments, and conference room usage
• Provide administrative support, including data entry, document preparation, scanning, filing, photocopying, and record management
• Assist with firm events, meetings, and travel arrangements as needed
• Support attorneys and staff with special projects and assigned administrative tasks
• Maintain organized office systems and ensure common areas remain professional and welcoming
• Assist leadership with operational and administrative initiatives as assigned

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills with a professional demeanor
• Exceptional organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Proficiency with Microsoft Office Suite and general office technology
• Comfortable handling sensitive and confidential information
• Previous experience as a receptionist, administrative assistant, office coordinator, or similar administrative role preferred
• High school diploma or equivalent required; additional administrative training or education is a plus

Compensation $55,000 - $58,000 yearly

About Robinson and Casey, PLLC

At Robinson & Casey, we believe there is a right way to serve families in crisis through proven systems, clear roles, and consistent execution. We hire thoughtfully and with intention because the families who come to us cannot afford anything less.

We seek individuals who combine professional excellence with empathy and accountability people who take ownership of their role, follow the processes we've built, welcome feedback, and look for ways to make good systems even better. Our hiring process is designed to ensure alignment on expectations, values, and long-term fit before someone joins the team. Above all, we look for people who care deeply about the families we serve and who understand that doing things the right way is how we save lives.