Administrative Assistant

Administrative Assistant (Part-Time)

The City of Norfolk is seeking a detail-oriented and customer-focused Administrative Assistant to support our Accounting Technician II staff. This position plays a key role in providing administrative and financial support while delivering excellent customer service to both internal and external customers.

The ideal candidate is organized, dependable, and able to manage multiple priorities in a fast-paced office environment.

Essential Responsibilities

• Answer and direct incoming phone calls professionally and efficiently.
• Type correspondence, compile data for reports, maintain files, and manage documentation.
• Process reports and logs, including cash receipts and billing transactions.
• Assist with storm water accounts receivable and billing, including processing storm water payments and checks.
• Provide exceptional customer service by phone, email, and in person.
• Research account financial history and respond to payoff quote requests within one business day.
• Date stamp, sort, and distribute incoming mail throughout the business day.
• Serve as backup support for the Accounting Technician II as needed.
• Assist with special projects and perform other administrative duties as assigned.

Preferred Qualifications

• Minimum of two (2) years of college coursework or equivalent related administrative experience.
• Experience in an administrative, accounting support, or customer service role preferred.
• Strong organizational skills with excellent attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to communicate effectively both verbally and in writing.
• Ability to prioritize tasks, maintain confidentiality, and work independently as well as collaboratively.