Member Services Representative

Contact Center Representative

The Agora Companies service 10+ affiliated publishing groups all around the world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health, and lifestyle.

Agora is seeking a Contact Center Representative to join its team. This role supports our brand promise of providing investors with the tools and guidance needed to easily establish and manage their accounts.

This is a full-time position that offers more responsibility and growth than a typical customer service role. You will not be cold calling or telemarketing, but there is an inbound sales component to the role with the potential for outbound sales/collections as well.

You'll work as part of a phone-based customer support team, handling subscriber calls to resolve issues, answer questions, and support informed purchasing decisions. You will gain exposure to publishing, develop communication and sales skills, and have the opportunity to grow within a larger organization.

This role requires an initial in-office training and onboarding period of three months, after which employees may transition to hybrid work based on performance criteria.

Responsibilities:

• Resolve customer concerns efficiently, ideally on first contact
• Assist customers with account-related questions, product support, and account navigation
• Handle inbound sales calls for newsletter products
• Educate customers on how to avoid future issues and maximize product value
• Retain valued customers through respectful, solution-oriented communication
• Track customer feedback and share insights with internal teams
• Contribute to a customer-centric culture
• Think critically to troubleshoot and resolve issues, and escalate appropriately
• Remain flexible and assist with additional duties as needed

Qualifications:

• 6+ months of customer service experience, preferably in a call-center setting
• Exceptional interpersonal and verbal communication skills
• Strong problem-solving abilities and independent thinking
• Working knowledge of Microsoft Office and Excel
• Ability to adapt in a fast-paced, high-volume environment

Compensation Range $40,000.00 to $45,000.00 USD

Location(s) & Work Arrangement Baltimore, MD /Hybrid

What We Offer

We offer a wide variety of benefits, programs, and services to our employees, including:

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.