IT Support Specialist

Our client is an established, Austin-based investment and operating platform with a growing portfolio of companies. We're looking for an IT Support Specialist to serve as the go-to IT problem solver across the organization. You'll work closely with an experienced Senior IT Manager to resolve technical challenges, support daily IT operations, and develop expertise in cybersecurity, infrastructure, and broader technology initiatives. This is a great opportunity for someone early in their IT career who enjoys hands-on troubleshooting, working directly with people, and continuing to grow their technical skills beyond traditional helpdesk support. Key Responsibilities Core Responsibilities - End-User Support & IT Operations Day-to-day technical support and employee assistance. IT Helpdesk & End-User Support: Serve as the primary point of contact for IT support requests. Troubleshoot hardware, software, connectivity, and access issues while ensuring prompt responses, effective prioritization, clear communication, and timely resolution or escalation. IT Onboarding, Offboarding & Device Management: Coordinate employee onboarding and offboarding, including laptop deployment, software installation, account provisioning, and equipment recovery. Manage device maintenance, OS patching, software upgrades, repairs, inventory, and license tracking. Microsoft 365, Application & User Account Support: Support Microsoft 365 applications and other business systems. Assist with Active Directory and Microsoft Entra ID administration, including user accounts, permissions, password resets, MFA, and license assignments. Office Technology & Conference Room Support: Provide on-site technical support for Microsoft Teams and Zoom conferencing systems, printers, scanners, and other office peripherals, coordinating vendor assistance when necessary. IT Documentation & Vendor Coordination: Maintain accurate IT documentation, including troubleshooting procedures, system configurations, and support processes. Coordinate with external IT vendors to resolve technical issues, manage support cases, arrange equipment repairs, and facilitate service escalations. Professional Growth Opportunities - Cybersecurity, Infrastructure & IT Projects Opportunities to expand technical expertise and contribute to broader technology initiatives. IT Infrastructure, Network & Operations Support: Assist with troubleshooting network connectivity, VPN access, and basic server-related issues. Support routine infrastructure maintenance, system monitoring, and operational checks, including backup status verification. IT Security & Compliance Support: Assist with IT security solutions, policies, procedures, and controls. Support cybersecurity initiatives, including email threat protection, phishing prevention, security awareness, and IT risk management activities. IT Projects & Continuous Improvement: Collaborate with the Senior IT Manager on technology projects, infrastructure improvements, and cybersecurity initiatives. Identify opportunities to improve operational efficiency, system reliability, and the end-user experience. Qualifications 2+ years of related experience in an IT helpdesk or technical support role Strong troubleshooting skills and working knowledge of Windows operating systems, computer hardware, software applications, and Microsoft 365 services, including Outlook, Teams, OneDrive, Power BI, and SharePoint Hands-on experience with the Microsoft 365 admin portal, Microsoft Entra ID, Active Directory, user access management, and MFA Basic understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity Excellent interpersonal, communication, and customer service skills, with the ability to explain technical concepts clearly to nontechnical users Strong problem-solving and organizational skills, with the ability to independently prioritize support requests, manage multiple tasks, and follow through to resolution Self-motivated, dependable, and resourceful, with strong technical curiosity, attention to detail, discretion when handling sensitive information, and a willingness to learn new technologies Preferred Skills Associate's or bachelor's degree in Information Technology, Computer Science, or a related field. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Experience with Microsoft Intune, endpoint management, device provisioning, software deployment, and patch management Familiarity with cybersecurity best practices, endpoint protection, email security solutions, phishing prevention, and regulatory frameworks Experience with Microsoft 365 Copilot and other agentic AI applications is a plus Why This Opportunity Hands-On Experience: Serve as a primary IT resource supporting employees and day-to-day technology needs across a portfolio of companies. Professional Development: Work directly with an experienced Senior IT Manager and gain exposure to infrastructure, cybersecurity, and broader IT initiatives. Variety of Work: Support multiple businesses, technologies, and projects rather than focusing exclusively on helpdesk tickets. Opportunity to Grow: Build a strong technical foundation while taking on increasing responsibility as your skills develop. Established Organization: Join a growing, well-established business with a collaborative, professional team. Location: Austin, TX - Full-time, on-site #J-18808-Ljbffr Pax Recruiting