Account Manager

Account Manager

The Account Manager is responsible for generating business from retailers and CPG clients and maximizing market penetration of RTC products and services. This role combines prospecting for new clients with growing sales in existing accounts. Target accounts will be set collaboratively with Sales Management based on territory, expertise, availability, and existing relationships.

Essential Functions:

• Drive sales growth with assigned accounts through new product/service development and program expansion.
• Prospect, qualify, and open new customer relationships within assigned territory.
• Develop and execute a Strategic Territory Sales Plan in coordination with the Director of Sales.
• Create and deliver professional presentations, samples, and sales materials.
• Submit complete project information to internal teams (Design, Project Management, Product Management, Customer Service, Engineering, Estimating) via company project entry systems.
• Collaborate with Customer Service and Manufacturing to resolve customer issues promptly and satisfactorily.
• Maintain accurate, timely territory data in the Sales CRM.
• Prepare customer quotations based on estimates and manage quoting/bid/RFP processes, ensuring accuracy and alignment with company commitments.
• Adapt standard products to meet customer requirements and help standardize specifications where possible.
• Prepare sales forecasts, reports, travel itineraries, and expense reports as required.
• Attend sales meetings, training, trade shows, and industry events as directed.
• Keep current on RTC's product and service portfolio and regularly introduce relevant offerings to customers.
• Balance customer advocacy with RTC's business objectives; act as primary conduit between clients and internal teams.
• Participate in A/R collection when appropriate.
• Maintain industry knowledge by reading trade publications and conducting regular retail store visits.
• Support corporate initiatives as needed.

Skills and Attributes:

• Self-motivated, goal-oriented, and driven to generate future business.
• Strong verbal and written communication skills.
• Able to perform under pressure and manage competing priorities (macro and micro).
• Eagerness to learn and adapt; open to ongoing training.
• Proficient with Microsoft Office and CRM systems.
• Financially literate with a basic understanding of costs, pricing, and margin drivers.
• Willingness and ability to travel.

Education & Experience:

• Education: Bachelor's degree in business or related field, or equivalent relevant experience.
• Experience: Minimum 35 years of outside sales success, preferably in team-based environments; related industry experience is a plus.
• Required skills: Sales aptitude, understanding of manufacturing materials/processes used by the company, strong written and verbal communication, proficiency with Microsoft Office and CRM platforms (e.g., Salesforce, Microsoft Dynamics, OnContact or similar).

About RTC:

RTC masters the design and detail of retail, helping brands and retailers improve the shopping experience and grow their bottom line. We design retail programs and environments, execute them globally, and build products that improve retail performance. We provide our clients with a cohesive brand experience, expanded retail presence, and consistently better results at a lower total cost.

Why should you consider a career at RTC?

Benefits:

• Hybrid schedule: at least two in-office days per week after onboarding
• Medical coverage through Blue Cross Blue Shield (options include 2 PPO plans and 1 HMO plan)
• Dental insurance (offered through 2 PPO plans)
• Access to BCBS Benefit Value Advisor and Member Rewards programs
• Flexible Spending Accounts (for health and dependent care)
• Commuter transit benefit
• 401(k) plan with 6% contribution and 3% company match, including a Roth option
• Company-paid life insurance (3x salary, with the option to purchase additional coverage)
• Company-paid short-term disability insurance (long-term disability optional)
• 16 days of PTO each year
• 9 paid holidays
• Tuition assistance program

Perks:

• Early Fridays year-round (finish at 2:30 PM)
• Volunteer Time Off (VTO) plus company-sponsored volunteer activities

Wellness:

• PTO is encouraged for vacations and mental health breaks
• Employee Assistance Program offering legal, financial, and counseling resources
• Discounts on fitness center memberships for employees enrolled in Blue Cross plans
• 100% coverage for preventive care, including annual check-ups and screenings
• Lactation rooms available for new mothers at the Rolling Meadows location
• Annual on-site flu clinics in Romeoville and Rolling Meadows for employees and covered dependents (or covered through insurance if off-site)

Career Development & Training:

We encourage your professional growth and development. We offer mentors with deep industry experience and management who will assist you in defining and realizing your short and long-term career goals and a variety of opportunities for training and advancement.

Compensation:

The base salary range for this position is budgeted for $99,786-157,660 with eligibility for an annual bonus. The actual base salary depends on various factors and could be above or below the range depending on the applicant's qualifications, years of relevant experience, specific skills, level of education, business needs, and market demand. The full salary range for this role reflects this position's competitive labor market value and provides an opportunity to progress as associates grow and develop within the role. Bonuses are paid based on RTC's financial results. Any payouts awarded in the first year of employment are pro-rated based on the start date. Program rules are subject to change at management's discretion.

RTC is an equal-opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, religion or any other basis prohibited by law. RTC is in compliance with Child Labor Laws